Senior Manager, Learning, Development And Engagement

Location243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?The OpportunityThe Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and delivers learning, engagement and communication strategies that support business priorities, build colleague capability and enable strong leadership performance. The Senior Manager also provides change management and HR business partnering support to leaders across the business.
What You’ll DoBuild leadership and colleague capability
Lead the development and rollout of onboarding programs for new colleagues.
Assess the ongoing state of leadership and teamwork across the business, and translate insights into focused development actions.
Design and deliver programs and initiatives that strengthen leadership capability, collaboration and engagement.
Plan and facilitate multiple cohorts of the Core Leadership Development Program (CLDP) each year.
Lead the strategy, development and implementation of technical and job training, including training standards, qualification processes and tools that build colleague capability and consistency across sites.
Strengthen engagement and communication
Partner with business leaders to understand teamwork and engagement challenges and develop targeted responses, including people survey initiatives.
Lead the internal communication and engagement strategy across Central Pharmacy Services, supporting consistent, timely and effective communication of key priorities, initiatives and events across the country.
Develop engagement approaches that strengthen two-way communication and build trust with colleagues.
Support the drafting of key business communications and create tools, templates and presentations that enable programs and initiatives.
Lead the design and implementation of colleague recognition programs that reinforce organizational values, strengthen engagement and foster a culture of appreciation.
Enable change and partner with leaders
Provide change management support that builds colleague alignment and helps sustain business changes, engaging leaders directly in change activities.
Coach leaders one-on-one, including through confidential discussions, and provide guidance on talent and performance management, absence management, people and change issues, communication, company policies and procedures, recruitment and selection strategy, terminations, strategic planning and benefits administration, in partnership with the HR team.
Support the delivery and deployment of HR programs and processes, and coach and guide functional and cross-functional initiatives including Performance Management, Compensation, HiPo, Succession Planning, Engagement Survey and the Performance Review Cycle.
Collaborate with enterprise partners, including Leadership Development, DEI and Change Management, to develop action plans and solutions for the business.
Measure impact and improve
Establish and monitor key metrics for learning, engagement and communication initiatives, using colleague feedback and business insights to evaluate impact and drive continuous improvement.
What You’ll Bring
University degree in Human Resources, Business Administration or a health sector-related program.
7-10 years of experience in a fast-paced, highly collaborative environment, including responsibility for organizational and operational projects.
5+ years of progressive HR experience, with demonstrated knowledge of employee relations.
Understanding of change management principles and how to apply them in a structured manner.
Experience and knowledge of the Employment Standards Act (ESA) and Competition Law across Canadian provinces.
Comfort using AI tools to streamline and accelerate work.
Strong leadership, influencing and facilitation skills, with the ability to move action planning forward.
Strategic perspective, strong professional presence, and demonstrated planning, organization and project leadership skills.
Comfort working toward a future vision or state without having every detail defined.
Strong consultative, partnering, facilitation, influencing and negotiation skills, with the ability to work effectively at all levels of the organization.
Sound judgement, including the ability to raise issues in a timely manner and handle highly sensitive information with integrity and confidentiality.
Ability to interpret conceptual or loosely defined business or project objectives and assess their impact on leadership and teamwork.
Excellent written, verbal and presentation communication skills.
Good understanding of talent management programs.
Strong digital literacy, including Excel, Word and PowerPoint.
Strong analytical and problem-solving skills.
Self-motivated and comfortable expressing ideas and points of view.
A growth mindset and curiosity about leadership and teamwork.
Consistent demonstration of Blue Culture and CORE Values.
Additional Information
Occasional travel may be required.
Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll SucceedAt Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
Employment TypeFull time
Type Of RoleRegular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle Salariale à L’embauche$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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