agent, booking - travel agency

Overview

Languages

Bilingual

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Spanish

Responsibilities

Tasks

• Handle reimbursement in case of transportation and hotel reservations cancellation
• Recommend suitable products
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge

• MS Office
• Database software

Type of experience

• Call centre

Area of specialization

• Sales

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Bonus

Other benefits

• Free parking available
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Subsidised public transportation
• Parking available