Bilingual Change Management Manager Toronto

Lead change management for Scotiabank’s international commercial technology transformation from Toronto, using English, Spanish, communications, and stakeholder engagement expertise.As Manager, Change Management, you will support technology transformation initiatives across 12 international markets. The work spans organizational readiness, adoption, training, communications, and stakeholder engagement. You will help employees, leaders, and business partners adopt new solutions and ways of working while supporting regulated banking operations.Key Responsibilities:
Develop change experience plans for technology implementations and capabilitiesConduct impact assessments across stakeholders, processes, technology, and countriesCoordinate training workstreams and communications across International Commercial BankingValidate customer support models before and after launchesMeasure adoption results and strengthen engagement outcomes through insightsRequirements:
Fluency in English and SpanishStrategic communications and stakeholder engagement expertiseExperience with project logistics and operationsStrong analytical, planning, prioritization, and delivery management skillsExperience using Jira, Confluence, Mural, or similar toolsApply change management, bilingual communications, and stakeholder engagement skills across Scotiabank’s international commercial banking transformation initiatives.
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