Remote Enterprise Customer Success Manager
Far Out Scout
We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.
In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.
Key Responsibilities
- Manage a portfolio of approximately 50 high-value global Enterprise accounts
- Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
- Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
- Proactively drive product adoption and customer satisfaction while mitigating churn risk
- Conduct strategic check-ins, kickoff calls, and executive business reviews
- Forecast renewal and expansion revenue accurately for current and future quarters
- Identify and support account growth opportunities in partnership with Sales
- Develop and execute quarterly account plans for prioritized strategic customers
- Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion
- Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations
- Advocate for international customers internally, sharing feedback and resolving challenges
- Drive customer advocacy initiatives such as case studies, references, and partnerships
- Participate in enablement programs, special projects, and other initiatives as needed
- 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales
- Strong understanding of Customer Success best practices and lifecycle management
- Experience managing a strategic portfolio of 50+ accounts
- Proven success leading renewals and complex commercial negotiations
- Customer-first mindset with the ability to translate business needs into product value
- Experience building executive-level stakeholder relationships
- Strong prioritization skills across a large but strategic book of business
- Excellent critical thinking, discovery, and commercial acumen
- Resilient, adaptable, and comfortable in fast-paced environments
- Ability to work independently while collaborating cross-functionally
- Exceptional communication and presentation skills
- 2+ years of SaaS experience
- 2+ years of experience using Salesforce or similar CRM tools
Preferred Qualifications
- Experience managing international or non-North American customers
- Experience working with channel partners and indirect sales models
- Familiarity with MEDDPICC or similar sales qualification frameworks
- Experience in a remote-first or distributed work environment
- Bachelor’s degree or equivalent practical experience
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Remote Enterprise Customer Success Manager in Prince Rupert, BC vacancy
- ...data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider... ...Doing • Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and...Remote workLong term contractInternshipWork from homeHome officeFlexible hours
- ...financial institutions deliver wealth management services. We are an innovative... .... Location: This position is a remote Canada role. We are seeking a Director of Enterprise Sales to join our growing team.... ...teams to ensure delivery and success of new engagements. What you’ll...Remote workInternshipFlexible hours
- ...looking for a passionate and driven Senior Enterprise Architect who has the fun-loving energy... ...most important factors in selecting a successful candidate. We are guided by our core values... ...team to create innovative solutions for customers and contribute to a vibrant work culture...Remote workImmediate start
$115k - $184k per year
...operate, increase sales, engage customers, and keep employees happy.... ...Software engineer to join our enterprise quick service restaurant team... ...across Toast’s enterprise management products • Lead complex projects... ..., including monitoring for success • Collaborate with UX and PM...Remote workLocal area$100k - $125k per year
...health data platform and data management solutions, which are used in... ...such as, competitive insights, customer feedback, and product... ...capabilities. ~ Enable the success of Smile’s product teams by ensuring... ..., ideally in healthcare or enterprise environments. ~ Strong understanding...Remote workLong term contractRemplacementInternshipFlexible hours- ...compete in the market, and support customers in reducing risk, preventing... ...seeking a Product Marketing Manager (PMM), Damage Prevention to... ...complex workflows, regulations, and customer pain points into compelling... ...Product, Sales, Customer Success, and Marketing—ensuring Irth’s...Remote workFor contractorsWork at officeWork from homeFlexible hours
- ...Compliance officers, mission managers, and administrators have their... ...need for a Senior Product Manager to oversee the full lifecycle... ...establishing market positioning and customer value propositions - Approach... ...to articulate what made them successful in the market - Has...Remote workImmediate startFlexible hours
- ...years of experience and 3,000+ successful projects delivered, we... ..., human-centered design, and enterprise-grade AI to help clients unlock... ...Industry Marketing Campaigns Manager Banking & Financial Services... ...Director of Marketing Location: Remote – United States Employment...Remote workFull time
- ...results-driven Poker Country Manager to drive WPT Global’s operations... ...in Canada. This is a pivotal, remote opportunity to significantly... ...experience for Canadian users, making customer satisfaction and retention top... ...outstanding performance and successful marketing outcomes. Fully...Remote workLocal area
$115.5k - $134k per year
...making it simpler, more accessible, and customer-first. The insurance industry is a $1T market... ...PolicyMe is here to change that. As a remote-first, Toronto-based startup with big ambitions... ..., we’re looking for a Content Marketing Manager to help us build the future of insurance...Remote workFreelanceSeasonal workWork at officeWork from home- ...members who are passionate about putting customers first. As a remote-first company we believe in empowering... ..., adaptable, and enthusiastic. A successful Strategic Sales Rep at Cribl will clearly... ...plan to overachieve sales goals Manage and maintain the entire sales ecosystem...Remote workTemporary workInternshipLocal area
- ...Posting: Business Development Manager - Atlantic Canada Where YOU work... ..., and strategic partners. The successful candidate will identify new... ...Vacancy Type: New Work Style: Remote (Atlantic Canada) Work Hours:... ...B2B environment • Demonstrated success in territory management, new business...Remote workLong term contractPermanent employmentFull timeContract workInternshipWork at officeLocal areaWork from homeHome office
$130k - $150k per year
...positive impact while working alongside a dynamic and committed team? The First Nations Public Service Secretariat (FNPSS) is looking for a Manager of Finance and Corporate Services to join our dedicated team and contribute to the important work we do for First Nations in BC!...Remote workContract workWork at office$130k - $175k per year
Location: This position is remote within Canada. About Product Management. Our Product Management community establishes harmony between the conceptual and the pragmatic - linking product strategy and development to the overall business vision from discovery through delivery....Remote workLocal area- Projects Managers are crucial to the success of Clinical Trials managed by Indero. They are the main point of contact internally as well as externally... ...special equipment, safety lab kits, etc.). Quality and risk management • Ensure assigned studies are “audit ready” at all times....Remote workContract workWork at officeLocal areaWork from homeFlexible hours
- ...Transmit Security is leading the way in Customer Identity and Access Management (CIAM) and Fraud Prevention... ...with a proven track record of selling enterprise-level SaaS solutions to C-suite executives... ...challenges. ~ Track record of success in closing 500K+ ARR multi-year deals...Remote work
- ...licence - Positive attitude - Team-player - Availability to travel 1-2 weeks per month Responsibilities: - Manage all aspects of engagements with existing and new customers for our company across Eastern Canada. - Follow up on new business opportunities and arrange meetings...Remote workLocal areaWorldwide
- ...is looking for a Senior Business Operations Manager - Live Games to join our Live Games Portfolio Team in Canada on a remote basis. At Scopely, we care deeply about what... ...enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “...Remote workLocal areaImmediate startWorldwide
$62k - $75k per year
...web design. This is a 100% remote, full-time role open to... ...Creative Production Project Managers have very strong creative backgrounds... ...work across many teams to manage multiple delivery schedules,... ...functional role is the ability to successfully collaborate with many...Remote workFull timeHome office$200k per year
...commerce solutions that help enterprise brands move faster and stay ahead... ...define and lead how we grow, manage, and scale our current client... ...function that consistently drives customer lifetime value. This role owns... ...to market. • Define and track success metrics such as increased...Remote workLong term contract$81.27k - $120k per year
...Work location: Remote (Quebec) Here's what we do and why we do it... ...how you will contribute to the success of the company You will... ...vision. Knowledge of the MSP (Managed Service Provider) market and Commerce... ...where the needs of our customers are at the heart of our actions...Remote workFlexible hours- ..._______________________________ Market & Consumer Intelligence Manager Permanent position We were born from an eclectic troop of performers... ...the development of new permanent shows, seasonal productions, custom events, and other innovative entertainment projects around the...Remote workDaily paidPermanent employmentInternshipSeasonal workWork at officeWorldwideFlexible hours
$168k - $240k per year
...productivity gains for modern enterprises by reducing costs and... ...culture of execution centered on customer obsession, collaboration, ownership... ...outcomes. While this is a remote position based in Montreal, you... ...events to drive regional success. What You’ll Do • Technical Advocacy...Remote workLong term contractFull timeInternshipWork at officeLocal area$100k - $106k per year
...deliver an essential service that customers rely on to get their groceries... .... Your expertise in managing and optimizing the flow of procedural... ...is critical to our success. The Knowledge Strategy team is... ...changes to a large user base. #LI-Remote Instacart provides highly market...Remote workPermanent employmentWork at officeWork from homeFlexible hours$60k per year
...people in small businesses be successful. We work with small home... ...collect payments from their customers, while providing an easy and... ...Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast... .... The role: Reporting to the Manager, Sales, this Account Executive...Remote workLong term contractInternshipWork at officeLocal areaFlexible hours- ...join our evolving team! We use Customer Generation (a marketing... ...proven playbook of GTM product success, with the successful launch of... ...directly with our mid-market and enterprise clients and runs point on... ...tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more •...Remote workWork at officeHome office
- ...same-day to 2-day delivery to customers in their territory. As a Procurement Specialist, you will manage the purchasing, fulfillment, and... ...Fulfillment - pack and ship customer orders accurately and within the... ...progress. Key Traits of Successful Procurement Specialists: • Integrity...Remote workLocal area
- ...Location : Remote in Canada About Velixo Velixo is a fast-growing... ...Intacct that reflect real customer scenarios ~ Answer... ...consulting, or technical account management ~ Ability to translate technical... ...you to our team and embark on a journey of mutual success....Remote work
$220k - $250k per year
...Chief Business Officer Location: Remote - Canada (Candidates based in... ...(WES) is a non-profit social enterprise that supports the educational... ...digital transformation. Success in this role looks like (6-12... ...place (roles, governance, vendor management, and delivery rhythms) and...Remote workLocal areaWorldwideRelocationFlexible hours- ...and platforms to help meet our customers' needs. You will make our... ...to enhance user experience. A successful candidate should be an analytical... ...models and evaluate their success • Build wireframes and prototypes... ...plus • Experience in project management and research will be a bonus...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Enterprise Customer Success Manager. Be the first to apply!
Related searches
- senior customer success manager Prince Rupert, BC
- technical customer success manager Prince Rupert, BC
- customer success manager remote Prince Rupert, BC
- partner success manager Prince Rupert, BC
- customer success manager work from home Prince Rupert, BC
- customer success manager Prince Rupert, BC
- teletravail informatique Prince Rupert, BC
- remote english speaking Prince Rupert, BC
- remote post production coordinator Prince Rupert, BC
- remote manager Prince Rupert, BC