Senior Technical Program Manager Marketing

Drive marketing program strategy with AI and cross-functional leadership at Scribd, Inc. through Scribd Flex and occasional in-person collaboration.As a Senior Technical Program Manager, you will own execution across Customer Operations and Brand Marketing. You will connect marketing, product, engineering, and customer experience teams. Your work will shape roadmaps, workflows, tools, and operational models.Key Responsibilities:
Own strategy and execution across Customer Operations and Brand MarketingBuild trust across customer experience, marketing, engineering, and executive stakeholdersPrioritize projects by customer impact and team capacityConnect brand strategy with product releases and communicationsLead complex programs, timelines, metrics, and mitigation strategiesRequirements:
5+ years in program management, operations, or equivalent technology rolesExperience navigating ambiguity and complex organizational dynamics independentlyExperience partnering across customer operations, marketing, product, and engineeringHands-on AI experience and a viewpoint on program management’s evolutionExcellent communication, analytical, problem-solving, and interpersonal skillsBring customer-first judgment, AI experience, and structured program leadership to Scribd, Inc.’s marketing organization.
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