Enterprise Customer Success Director

Build trusted enterprise relationships while leading customer success operations, renewals, and escalations across a fully remote Canadian-based mandate.This hands-on Head of Customer Success & Support will manage senior stakeholder relationships across enterprise organizations, financial institutions, and vendor partners. You will combine team leadership with direct account ownership, commercial acumen, and cross-functional coordination. Your work will establish service standards, account health reporting, and proactive plans for adoption, customer value, and renewal risk.Key Responsibilities:
Build relationships with senior enterprise stakeholdersLead quarterly business and impact reviewsIdentify renewal risks at least 120 days aheadPartner with Sales on pricing and expansionResolve escalations across internal departmentsRequirements:
Six or more years in Customer Success or Account ManagementThree or more years managing enterprise accountsConfidence communicating with C-suite decision-makersExperience handling complex cross-functional escalationsCommercial experience supporting renewals, pricing, and expansionBring enterprise relationship management, commercial judgment, escalation leadership, and customer health expertise to this senior SaaS function.
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