Senior Director Investments Transfers

A career at National Bank as a
Senior Director – Investment transfers
means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six managers and play a key role in operational performance, the sector's transformation and the evolution of practises. You contribute directly to the execution of the Bank's strategic orientations by ensuring the stability and efficiency of operations, continuous improvement of processes and the implementation of major transformations. You support managers and teams in a complex, growing and changing operational environment, while promoting a quality client experience and a motivating work environment.
Your job
Ensure the overall performance of incoming and outgoing transfer activities and compliance with service commitments
Provide close leadership by being present in the field, supporting managers in their operational planning and quickly intervening on issues that influence performance
Define and execute a stabilisation plan to sustainably improve productivity, operational capacity and the client experience.
Take charge of critical operational issues and escalations, identifying root causes and implementing sustainable solutions
Develop the talent and leadership skills of the management team to support the sector's performance, engagement and evolution
Optimize the use of operational management tools, particularly Control IQ, and support managers in their adoption to improve visibility, predictability and efficiency of operations
Develop and develop a culture of continuous improvement aligned with the sector's target vision
Lead and support the operational transformation of transfer activities, particularly those resulting from the Ciro Transfer program
Represent the Bank with external partners, working groups and issue tables in order to contribute to the evolution of industry standards and practises
Develop strong influential relationships with internal and external stakeholders in order to engage partners and advance initiatives
Engage, develop and support managers reporting to you through a coaching, accountability and ongoing feedback approach
Your teamIn Operations investments, you are part of a large team and report to the Senior Director. Our team stands out for its vision of becoming a driver for wealth management growth.
You will benefit from a hybrid work model with a minimum of three days a week in the office and the possibility of working remotely on the other two days, promoting both in-person collaboration and flexibility.
You will be asked to travel occasionally to Toronto to promote close collaboration with teams and partners.
Our on-the-job training programs allow you to continuously develop your expertise. Personalized training content is also available to support your development. Access to colleagues with diverse expertise, experience and profiles will enrich your learning.
Prerequisites
Bachelor’s degree in a relevant field and 7 to 10 years of relevant experience, or any equivalent combination of training and experience
Significant experience in managing complex operations and in leadership for managers
Proven experience in organisational transformation, continuous improvement and operational excellence
Experience in managing large-scale changes involving processes, risks, technology and human issues
Knowledge of wealth Management, Investment Operations or Financial Services
Motivating, action-oriented leadership with strong coaching, influence and intervention skills in complex operational environments
Languages: French, English
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Required skills
Business Alignment
Critical Thinking
Data-Driven Decision-Making
Decision Making
Diversity & Inclusion
Emotional Intelligence
Innovation Management
Learning Agility
Managerial Courage
Mobilization
Partner Development
Resiliency
Risk Management
Strategic Vision
Strategy Execution
Stress Management
Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environmentWe’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
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