Senior Global Forwarding Agent

Primary Location: Montreal, Quebec Canada

C.H. Robinson is looking for an experienced Senior Global Forwarding Agent to support customers across the United States while making a meaningful impact on our operations and business growth. In this role, you will own complex international shipments from start to finish, provide proactive customer support, develop effective solutions, and build strong partnerships across our global network. Bring your forwarding expertise, leadership, and passion for service to a team where your ideas and contributions matter.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Coordinate complex international shipments from purchase order through final delivery, ensuring customer requirements and standard operating procedures are met
• Manage bookings, pre-alerts, government filings, shipment documentation, delivery execution, and invoicing
• Maintain accurate and complete shipment data, including Incoterms, routing, dates, financial details, and supporting documents
• Apply industry expertise and critical thinking to resolve shipping challenges and develop effective solutions
• Prepare complex quotes, apply pricing strategies, and ensure accurate customer billing
• Provide proactive shipment tracking, timely updates, and responsive issue resolution to customers
• Serve as a trusted customer contact and subject matter expert for global forwarding processes and requirements
• Build strong relationships with customers, agents, internal offices, outside vendors, sales executives, and account managers
• Analyze shipment trends, identify process improvements, and recommend technology solutions that increase efficiency and support revenue growth
• Mentor and train team members on shipment execution, customer requirements, pricing strategies, and operational best practices

Required Qualifications:

• High School diploma or GED
• Minimum 4 years of Global Forwarding industry experience
• Fluent in English (written and verbal)

Preferred Qualifications:

• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Values a diverse and inclusive work environment

Compensation Range

$24.64 - $38.43

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Medical (including Vision and Telemedicine)

• Dental

• Basic and Supplemental Life Insurance

• Vacation and PTO time

• Paid holidays

• Short-Term and Long-Term Disability

• Retirement Plan with 5% company matching

• Employee Stock Purchase Plan (ESPP)

• Charitable Giving Match Program

• Plus a broad range of career development, networking, and team-building opportunities