software technical support analyst
$18 per hourFull-time
winni.app
Overview
Languages
English
Education
- College/CEGEP
- Computer science
- Computer technology/computer systems technology
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Startup company
- Private company, corporation or industry
- Private sector
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Linux
- Internet
- Servers
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Business diagram software
- Database software
- Software development
- JavaScript
- MS Office
- API
- React.js
Area of specialization
- E-commerce
Additional information
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Ability to multitask
- Time management
- Honesty
Vacancy posted 12 hours ago
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