Client Care Specialist - Vancouver Veterinary Hospital
VetCare Canada
Welcome, we're thrilled you are considering joining the highly skilled team at Vancouver Veterinary Hospital
Learn More
Vancouver Veterinary Hospital is located on Kingsway in Vancouver, BC. We are dedicated to the highest quality medicine with the most current medical knowledge and surgical techniques. Our team members are not only gentle and compassionate with animals, but are also committed to providing the best care for you and your furry family member. We treat every client as an individual as we realize that every pet and its owner have different medical, emotional and financial needs. Our team values work/life balance, offering flexible schedules and a vibrant work environment.
About the Role
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Please note this is a 2 - 3 month temporary position with the possibility of continued full-time employment.
Why Join The Vancouver Veterinary Hospital Team?
A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.
Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.
Professional Growth: Access to a continuing education platform, to develop your veterinary skills.
What The Role Can Offer
- Competitive Base Salary
- Comprehensive benefits include: medical, dental & life insurance
- Flexible Schedule
- Vacation & Paid Time Off
Pay Rate: $20.00 - $24.00
The VetCare Community Benefits
- A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
- A community wide social platform
- Recognition programs
- Access to our veterinary learning platform
About VetCare
VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.
$130k - $150k per year
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