Salesforce Solution Architect

Role & Responsibilities

• Lead the architecture, design, and implementation of the Salesforce Health Cloud platform for patient services.
• Define architectures for large-scale Patient Support Programs, including journeys, case management, and engagement workflows.
• Ensure alignment with enterprise architecture strategy and governance standards.
• Translate business and technical requirements into robust architectural blueprints.
• Strategize and implement integrations with partner services (e.g., Benefits Verification, Co-Pay).
• Guide teams of specialized professionals to successfully deliver complex projects in the patient services domain.
• Oversee implementations and integrations involving Salesforce Health Cloud, Snowflake, Informatica, AWS S3, Python, and related technologies.
• Collaborate with stakeholders to capture solution requirements and resolve technical/business challenges.
• Participate in supplier selection, evaluating technology solutions for fit and cost-effectiveness.
• Conduct Proofs of Concept (PoCs) and present outcomes to technology and business groups.
• Optimize existing solution architecture, deliver reusable services, and identify system performance or cost improvement opportunities.
• Coordinate with architects, cross-functional teams, and project/delivery teams to ensure integrated, compliant solutions.
• Identify and communicate risks related to business, application, and technical aspects of implementation.
• Maintain architecture artifacts, C4 diagrams, and documentation, keeping all stakeholders informed of changes.
• Provide technical expertise to development teams and maintain current/target-state architecture roadmaps.
• Ensure protection of protected health information (PHI) through strict security and privacy protocols.
• Support Agile Dev/Ops alignment with architectural compliance in patient services.
• Stay updated on industry trends and recommend emerging Salesforce technologies.

Key Qualifications

• Salesforce Application and System Architect certification (preferred).
• Extensive experience architecting Salesforce OmniStudio solutions—proficient with Integration Procedures, OmniScripts, and Data Raptors.
• Strong background in Salesforce Health Cloud: FHIR integrations, data privacy and security, consent management.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Demonstrated ability to translate functional needs into technical designs aligned with business strategy.
• Experience building patient or consumer-facing technologies, ideally in regulated environments (GxP, HIPAA, GDPR).
• Knowledge of encryption, data masking, and anonymization techniques.
• Customer-focused and detail-oriented; able to work globally across time zones.
• Proven collaborative team player with high-quality delivery and professionalism.
• Hands-on experience with current technology trends and standards.
• Experience developing cloud-native solutions and API strategies.
• Strong background with agile methodologies; direct Solution Architect experience preferred.
• Bachelor's degree in a relevant field.

Nice to Have

• Understanding of life sciences/pharma data architecture requirements.
• Experience with Salesforce Marketing Cloud, Veeva, Service Cloud Voice, Advanced Therapy Management.
• Familiarity with AWS, Azure, and Snowflake data warehousing.
• Experience creating C4 architecture diagrams and using tools like Microsoft PowerBI/Tableau.
• Exposure to AI/ML capabilities and DevOps tools (AutoRabbit, GitHub, Terraform).
• Experience with Informatica iPaaS.