Dayforce Principal Solutions Specialist IV

Elevate client success at Dayforce as a Principal Solutions Specialist IV. Utilize data analysis to solve customer support challenges while leading critical initiatives and enhancing operational efficiency. In this pivotal role at Dayforce, you will be a key member of the Product Solutions Team, leveraging your expertise in the Dayforce HCM application. Responsibilities include conducting data-driven analysis, tracking ticket trends, and improving customer experiences through innovative solutions. Lead strategic initiatives and collaborate with cross-functional teams to address product gaps and streamline operations. Key Responsibilities:

• Analyze customer support ticket trends and macro-level gaps
• Provide mentorship, documentation, and training for team members
• Lead essential discussions impacting customer support effectiveness
• Identify knowledge gaps and develop transformation strategies
• Create and optimize processes for improved module functionality

Requirements:

• Bachelor’s degree in a technical field
• Over 2 years of experience with Dayforce HCM
• Subject-matter expert on Dayforce products
• Proficiency in SQL and Power BI
• Knowledge of XML and relational database concepts

Drive customer-centric improvements with your analytical skills and leadership in Dayforce's dynamic environment. #J-18808-Ljbffr