Personal Lines Service Director
DGA Careers Inc.
Lead Personal Lines service operations remotely across Ontario, using analytics and people leadership to improve client care and performance.This Director role owns a client care function of approximately 30 to 35 team members through five managers. You will guide service quality, retention, growth, capacity planning, workflows, and preparation for a new operating system planned for 2027.Key Responsibilities:
Lead, coach, and develop managers and their teamsOwn KPIs and optimize workflows using data analyticsPlan staffing and flexible coverage across teamsChampion client retention and Personal Lines account growthLead technology adoption and operational changeRequirements:
10+ years leading insurance service operationsExperience leading 30+ employees in service environmentsStrong Personal Lines P&C insurance knowledgeProven change leadership and measurable operational resultsActive RIBO license or willingness to transfer itApply Personal Lines insurance, analytics, and people leadership expertise to strengthen remote client care across Ontario.
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Lead, coach, and develop managers and their teamsOwn KPIs and optimize workflows using data analyticsPlan staffing and flexible coverage across teamsChampion client retention and Personal Lines account growthLead technology adoption and operational changeRequirements:
10+ years leading insurance service operationsExperience leading 30+ employees in service environmentsStrong Personal Lines P&C insurance knowledgeProven change leadership and measurable operational resultsActive RIBO license or willingness to transfer itApply Personal Lines insurance, analytics, and people leadership expertise to strengthen remote client care across Ontario.
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Vacancy posted 1 hour ago
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