Vice President Claims Experience

Lead end-to-end claims strategy at Sandbox, combining claims expertise with customer experience leadership. This hybrid opportunity shapes fair, caring, delightfully simple insurance.As Vice President, Claims Experience, you will guide claims performance, evolution, and service standards through your management team. You will bring policyholder insight into corporate strategy, balance exceptional service with fiscal stewardship, and improve business outcomes. The position requires extensive property and casualty knowledge, regulatory understanding, data fluency, and change leadership.Key Responsibilities:
Lead claims from first notice through resolution and paymentChampion fair, prompt, empathetic policyholder treatmentMonitor performance, trends, reserves, leakage, and experience metricsOversee controls, governance, and regulatory compliance requirementsSupport catastrophe response and complex claims managementRequirements:
FCIP required, or CIP with FCIP in progressTen or more years property and casualty claims experienceFive or more years in a leadership roleExperience managing catastrophe response and complex lossesKnowledge of claims regulation across four provincesShape Sandbox’s claims future through customer experience, claims governance, financial stewardship, and strategic leadership across the organization.
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