Lead Hand Full Time at Tim Hortons

The Primary Responsibilities Would Include

Assigning and adjusting station deployment based on operational needs.

Ensuring all required food safety, temperature, cleaning, and operational logs are completed accurately and on time.

Conducting floor assessments throughout the shift to ensure Tim Hortons brand standards, food safety standards, and customer service expectations are being met.

Reviewing shift handoffs and ensuring all tasks from the previous shift have been completed, while communicating and escalating any outstanding concerns to supervisors or management.

Recording and communicating operational concerns, employee incidents, customer complaints, coaching opportunities, and other workplace situations requiring follow-up.

Assisting with shift coverage when employees call in sick by communicating with team members and supporting staffing efforts.

Identifying operational bottlenecks and jumping into any station as needed to support the team and maintain service levels.

Supporting training, coaching, and development of associates while promoting accountability and teamwork.

Acting as a professional role model and fostering respectful communication amongst team members.

Escalating employee relations concerns, safety issues, food safety concerns, and operational challenges to management when appropriate.

This position serves as a frontline leadership role that supports daily operations and assists management in maintaining accountability, operational standards, and team performance while remaining actively involved in the day-to-day

The hourly wage rate for this position is $19.55. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact View email address on ca.workus.org for further information.