Service Delivery Manager at Maple

Drive healthcare innovation with Maple as a Service Design and Delivery Manager. This hybrid role emphasizes designing workflows and implementing high-quality virtual care services. In this individual contributor position within Maple's Clinical and Customer Support Operations, you will bridge service strategy and execution. Leveraging your skills in operational design, you will ensure the rollout of new features, enhancing patient experiences. Your focus will be on streamlining workflows, supporting service adoption, and improving operational efficiency across healthtech initiatives. Key Responsibilities:

• Translate service models into scalable workflows and processes
• Support rollout of new services, including AI-enabled tools
• Drive alignment among cross-functional teams for quality care
• Run workflow audits to enhance efficiency and satisfaction
• Monitor adoption metrics and implement improvements

Requirements:

• Minimum three years in healthtech or operations roles
• Proven experience executing cross-functional initiatives
• Strong systems thinking with workflow design
• Excellent communication and presentation skills
• Familiarity with virtual care and AI tools

Become a key driver of service excellence and innovation in healthcare at Maple. #J-18808-Ljbffr