Global Client Services Manager

American Express Global Business Travel

Lead global client servicing strategy for Amex GBT, using analytics and negotiations across United States, Europe, and East Coast time zones.

The Manager, Global Client Group is a strategic leader focused on client management, program optimization, and premium revenue. This role applies data-driven analysis, consultative expertise, and strategic mentorship to a major Financial Services client. You will coordinate portfolio risk mitigation with Service Delivery Leaders while influencing client decision makers.

Key Responsibilities:

Execute client servicing strategy for assigned global clients
Drive results through client negotiations and effective communication
Influence key client decision makers through strategic mentorship
Recognize portfolio risks and coordinate mitigating actions
Optimize program performance and drive premium revenue

Requirements:

Extensive global customer or client-facing experience
Four to five years in travel industry leadership
Data-driven analytical approach to client travel programs
Strong understanding of customer satisfaction and operating expense
Negotiation, project management, planning, and decision-making skills

Bring global client management, analytics, negotiation, and program optimization expertise to Amex GBT’s strategic client portfolio.

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Vacancy posted 15 hours ago

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