Clinic It Services Transformation Manager

Drive clinic IT transformation for 123Dentist with ITSM tooling, automation, and standardized support processes across a national network.As Senior Manager, Clinic IT Services, you will establish the operating disciplines supporting 400+ dental practices. This leadership mandate covers systems, workflows, reporting, knowledge management, self-service, and continuous improvement. You will guide the shift from an MSP-led model toward greater corporate ownership, while partnering with Clinic Managers, Regional Managers, and Corporate IT.Key Responsibilities:
Standardize tools, processes, and configurations across clinicsLead problem management and continuous service improvementBuild reporting for SLA, CSAT, response, and resolution performanceTransition selected capabilities toward corporate ownershipSupport onboarding of newly acquired practicesRequirements:
Proven experience transforming IT support functions8+ years of IT support or service delivery experienceStrong automation, reporting, and measurable improvement backgroundDeep platform administration and ITSM expertiseBachelor’s degree or equivalent experienceShape scalable clinic technology operations through transformation leadership, automation, ITSM, and measurable service improvement at 123Dentist.
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