guest service agent
$16.75 per hourFull-time, Part-time
Point Pleasant Lodge
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Database software
- Central reservation system (CRS)
- Internet
Additional information
Security and safety
- Bondable
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Vacancy posted 6 hours ago
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