Accounts Receivable Clerk

Position Summary

The Accounts Receivable Clerk will be responsible for processing cash deposits in a timely manner, reconciling unapplied payments, performing the daily review of delinquent accounts as assigned and will handle reconciliation and adjusting entries as required.

This is a hybrid role (typically with 3 to 4 days in the office) once a period of training and integration is complete. The position will be based at our head office in Ville Saint-Laurent.

Key Duties

Cash Processing

• Processes incoming payments by verifying and entering transactions from bank lockbox, EFT, local deposits, and any other applicable payment methods.
• Reconciles payment transactions and the Accounts Receivable Ledger to ensure that all payments are accounted for and properly posted.
• Assists in complex reconciliations and discrepancies, posting adjusting entries as required to resolve issues.
• Maintains up to date and accurate records of all payment transactions and posts adjusting entries as needed to correct discrepancies.

Customer Dispute Resolution & Collections

• Perform daily review of the Accounts Receivable assigned delinquent accounts and investigate all invoices that are past due.
• Liaise with internal and external stakeholders to identify the underlying cause of unpaid invoices and try to achieve resolution before escalating to Director Credit and Collections.
• Work with appropriate teams to gather documents to assist in payment or customer dispute resolution.
• Maintain all documentation related to payment disputes on Teams channel if further escalation is required.
• Assist customers by providing required documentation and negotiating payment plans as required.
• Provide detailed analysis of overdue receivables and efforts extended towards resolution as well as recommend accounts for additional escalation to the Director Credit and Collections.

Other

• Assist with completion of master data forms for the creation and adjustment of new and existing customer accounts.
• Handles customer inquiries and processes credit card payments in both French and English as required.
• Determine if orders should be released, and if further consideration is required, escalate to the credit analyst for additional review.
• Ensures the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
• Performs other duties as assigned.

Qualifications

• Two or more years of related accounts receivable experience.
• High School diploma required; Associate's or Bachelor’s degree a plus.
• Effective interpersonal and communication skills.
• Attention to detail, monitor and check work or information.
• Problem solving and prioritization.
• Intermediate computer skills (Microsoft Office, SAP).
• Ability to work independently and being flexible regarding work assignments.
• Ability to communicate in both English and French. English is required for communication with stakeholders outside the province of Quebec.

Benefits

• Extended health and dental coverage.
• Life insurance and accidental death & dismemberment (AD&D).
• Short-Term and Long-Term disability coverage.
• Competitive compensation.
• Annual Bonus Program.
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution).
• Company Share Purchase Program with 25% Company contribution match.
• Career advancement opportunities.

Equal Opportunity Employer

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.