Staff Customer Experience Program Manager
1Password LLC
Lead customer-focused programs at 1Password as a Staff Program Manager, using cross-functional leadership and customer insight to improve experiences remotely.This Staff Program Manager joins the Customer Experience Operations & Programs team. You will strengthen customer engagement, connect feedback to decisions, and improve planning and execution. The work spans customer programs, adoption, retention, advocacy, and collaboration with Customer Experience, Product, Engineering, and Revenue Operations.Key Responsibilities:
Lead strategic programs across customer engagement initiativesEstablish plans, owners, milestones, dependencies, and success measuresBuild scalable customer feedback collection and activation methodsImprove customer journeys, handoffs, and feedback loopsPresent recommendation-led updates to executives and stakeholdersRequirements:
Six-plus years in program management, operations, or related fieldsExperience leading complex cross-functional initiatives through implementationAbility to structure ambiguity and manage competing prioritiesStrong executive presence and communication skillsExperience influencing partners without formal authorityBring program management, customer insight, and cross-functional communication skills to advance meaningful customer impact at 1Password.
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Lead strategic programs across customer engagement initiativesEstablish plans, owners, milestones, dependencies, and success measuresBuild scalable customer feedback collection and activation methodsImprove customer journeys, handoffs, and feedback loopsPresent recommendation-led updates to executives and stakeholdersRequirements:
Six-plus years in program management, operations, or related fieldsExperience leading complex cross-functional initiatives through implementationAbility to structure ambiguity and manage competing prioritiesStrong executive presence and communication skillsExperience influencing partners without formal authorityBring program management, customer insight, and cross-functional communication skills to advance meaningful customer impact at 1Password.
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Vacancy posted 1 hour ago
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