It Service Delivery Manager Calgary

Lead client service delivery in Calgary with WBM Technologies, combining technical team leadership, customer relationships, and IT service coordination. This full-time role supports assigned clients.As an EUC Service Delivery Manager, you will oversee a portfolio of clients while leading technical professionals. You will coordinate scheduling, dispatch, priorities, reporting, and commitments. The role suits an organized, people-focused leader with practical IT service delivery knowledge and strong customer service skills.Key Responsibilities:
Build trusted relationships with assigned clients as service contactLead, support, and develop technical professionalsCoordinate scheduling, dispatch, priorities, and daily service needsMonitor service levels, reporting, commitments, and action itemsImprove processes and resolve challenges with internal teamsRequirements:
Two-plus years in service delivery or coordinationExperience leading, guiding, or coordinating peopleClear communication and strong customer service mindsetExcellent organization and time management abilitiesIT knowledge and Microsoft Office skillsBring client relationship management, technical leadership, and service coordination skills to WBM Technologies in Calgary, Alberta.
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