Resident Engineer For Xplore Network

Become the key technical contact as a Resident Engineer dedicated to the Xplore network. Provide operational support and ensure seamless network performance while working closely with Ceragon and customers.
As a vital member of the team, the Resident Engineer will manage daily technical engagements and oversee fault management processes. Responsibilities include first-line incident management, troubleshooting network issues, and coordinating with third-party service providers for maintenance. You'll also monitor network performance and facilitate software and firmware upgrades effectively.
Key Responsibilities: - Manage daily technical support and operational activities - Oversee fault management and ticket tracking processes - Coordinate with Ceragon Technical Support for incident resolution - Troubleshoot network issues effectively across the Xplore network - Coordinate third-party technicians for maintenance and upgrades
Requirements: - Experience in telecommunications and network operations - Strong fault management and troubleshooting skills - Customer-facing technical support background - Effective communication and relationship management abilities - Knowledge of Ceragon MW equipment preferred
Utilize your technical expertise to enhance the Xplore network's performance and customer satisfaction.#J-18808-Ljbffr