Site Reliability Engineer Genesys Cloud

Insight Global

Support Genesys Cloud CX reliability with Terraform, Kubernetes, and telephony failover expertise in an enterprise contact centre environment.Insight Global seeks a Site Reliability Engineer for reliability, resiliency, and production operations. The role covers networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering. Experience with Genesys Cloud CX architecture supports migration work across teams.Key Responsibilities:
Design high availability and disaster recovery patternsTest telephony and contact centre dependency failoverAutomate infrastructure and deployments through CI/CDRun fault-injection and chaos engineering experimentsSupport migration activities across collaborating teamsRequirements:
Five-plus years in SRE, platform, or production operationsExperience with Terraform, Jenkins, GitHub Actions, or Azure DevOpsPython or Bash scripting experienceGenesys Cloud CX architecture and automation knowledgeAWS or Azure cloud experienceApply Site Reliability Engineer expertise across Genesys Cloud CX, resilient infrastructure, automation, networking, and production operations.
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