Service Desk Technician

Join the Information Technology team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In this role, the IT Service Desk Technician will provide a range of support to ensure our IT systems and services are in working order to meet business needs. You will be part of a team responsible for troubleshooting hardware, software and networking issues, as well as ensuring that all computing operations run with optimal performance and security.

To be successful, the IT Service Desk Technician should have an excellent ability to solve problems using in-depth understanding of information systems and computing solutions. The IT Service Desk Technician will also be a team player, willing to handle all support requests with courtesy and professionalism.

We’ve got so much more we want to tell you, so here it goes:

Role:

Responsible for management, configuration, and operation of cloud services including Office 365 services and collaboration tools, and VoIP cloud system.

Responsible for the maintenance, configuration, and reliable operation of computer systems and network equipment.

Install and upgrade computer components and software.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

Lead desktop and Service Desk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Ensure compliance to company IT Key Performance Indicators and Service Level Agreements

Participates and contributes to IT team meetings to enhance performance.

Develops and maintains credible, effective working relationships with staff at Corporate Offices and all club locations.

Annual Salary Range: $60,000 - $65,000

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

Knowledge of Microsoft Operating Systems, Office 365, Active Directory, Microsoft Azure, IT Networking and VoIP systems.

IT certifications in Microsoft, ITIL, Cisco, or any other network related are a plus.

Excellent communication and writing skills.

Resourcefulness and problem-solving aptitude.

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership and ongoing training to help ensure you are always learning.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Click that button and apply now!