Client Account Manager, Mid-Market Sales (Goods)

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We're looking for a sharp, positive, and motivated self-starter to join our Canadian Mid-Market Goods team. This team is focused on growing Goods advertisers across various verticals. As a Client Account Manager on this team, you will closely collaborate with your Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.
Please note that this role is required to work in-person from our Toronto office 1-2 days per week.Role Overview:
Collaborate closely with Client Partners to meet and exceed your clients' marketing goals
Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
Educate brands and media agencies, effectively communicating Reddit's value proposition and best practices for advertising on the platform
Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
Strategically identify and pitch upsell opportunities to clients to contribute to account growth
Proactively seek and represent client needs and asks to cross-functional stakeholders
Shape Reddit's native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Proactively identify areas of improvement and drive the execution of solutions
Mentor and train other team members
Required Skills/Qualifications:
4-7 years of experience in advertising sales and account management
Strong understanding of customer marketing funnel and traditional marketing ecosystem
Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Proficient at upselling with a proven track record of growing client spend
Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
Tenacious and entrepreneurial approach to working through product, process, and client challenges
Experience cultivating strong relationships with external partners
Exceptional communication and interpersonal skills
Ability to work in a fast-paced and unstructured work environment
High attention to detail
Proficiency in Excel preferred
BA / BS degree or equivalent work experience
Benefits:
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Comprehensive Medical Benefits & Health Care Spending Account
Registered Retirement Savings Plan with matching contributions
Income Replacement Programs
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
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