Account Manager

Title: Account Manager

Reports to: Director of Sales

Company Background

We're FlexiForce, a part of the ASSA ABLOY Group of Companies and we are the world's largest manufacturer of overhead door hardware and components. We believe that safety is everyone’s responsibility and can only be achieved through the active participation of everyone within the organization. We have values. We make quality products; we deliver them on time and we partner with our customers and our suppliers to support mutual success. To do that, we rely on having the best and most capable people on our team. If that's you, we should talk!

Values

Empowerment: We have trust in our people

Innovation: We have the courage to change

Integrity: We stand up for what’s right

Safety: Together we are safe

Teamwork: Together we achieve more

Position Overview / Summary

Maximize the FlexiForce market share in North America with a special emphasis on the United States.

The Account Manager will represent our comprehensive product offering to the garage door hardware industry in North America. This role will work closely with our clients and internal resources to ensure high levels of customer service and satisfaction.

Key Responsibilities

AM will be responsible for:

• Being a brand ambassador for FlexiForce who demonstrates our core values.
• Producing quotations and suggesting pricing levels
• Maintaining direct (in-person) and indirect (virtual) relationships with existing customers.
• Visiting potential customers to demonstrate products and grow market share.
• Advising on upcoming product developments
• Negotiating variations in price, delivery, and specifications
• Technical support regarding application of products
• Communicating new product requests to various supporting departments
• Attending industry trade shows
• Supporting and growing important key-accounts
• Being able to help with entering customer orders.
• Working with the production control group to expedite order production.
• Working with customers to streamline ordering methods.
• Product configuration for custom / special applications
• Work with support departments to meet or exceed 98% on-time delivery.
• Understanding cost structure

Qualifications

• Preferably 5 years’ experience in a B2B sales, garage door industry experience is an asset.
• Bachelor’s degree or diploma in Business Administration or an equivalent combination of education and experience coupled with formal sales process training.
• Effective computer skills including familiarity with ERP and CRM software as well as MS Office programs.
• Excellent English language written and verbal communication skills.
• Ability to negotiate variations in pricing, delivery and specifications.
• Analytical and detail oriented with an ability to understand manufacturing costs.

Personal Characteristics & Skills

• A people-oriented approach, ability to communicate effectively with others and to build a positive relationship within all levels of organization.
• Able to consistently represent the company in a professional and ethical manner.
• Demonstrated willingness to learn and improve.
• Keen problem-solving skills.
• Excellent time management with an ability to juggle multiple priorities.
• Able to fully understand and elucidate the value proposition of our products.
• Team player focused on culture and collaboration with others.
• Willingness to travel as needed for business purposes.

Role Requirements

Location: Abbotsford, BC

Hours of Work: Monday to Friday, 40 hours per week

Working conditions: Hybrid.

Travel

Routine travel, typically 25% of time, will be required for this role. A valid passport is necessary along with freedom to travel to international destinations in North America and European locations as necessary.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.