Regional Retail Manager

At  Kenny U-Pull , we take pride in giving used vehicles a second life. Our 27 auto recycling yards  across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! 

Kenny U-Pull is a division of  American Iron & Metal (AIM) , a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Job Description

The  Regional Manager  is responsible for overseeing the operations of multiple locations within a designated region. This role involves ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service. The Regional Manager will lead and support Branch Managers, drive operational efficiency, and implement strategic initiatives to enhance performance and growth. 

What you're responsible for:

Operational Management

• Overseeing daily operations of multiple Kenny U-Pull locations within the district. 
• Ensuring all locations adhere to company policies, procedures, and standards. 
• Monitoring key performance indicators (KPIs) and implement action plans to achieve targets. 
• Conducting regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations. 

Team Leadership

• Leading, mentoring, and supporting Branch Managers to ensure effective management and development of their teams. 
• Build and maintain strong, collaborative relationships with internal stakeholders and operational partners to support business objectives and ensure alignment on priorities and execution. 
• Fostering a positive and productive work environment that encourages teamwork, accountability, and continuous improvement. 
• Conducting performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge. 

Financial Management

• Developing and managing budgets for each location within the district. 
• Analyzing financial reports, identify trends, and implement strategies to increase profitability and reduce costs. 
• Ensuring accurate inventory management and optimize stock levels to meet customer demand. 

Customer Service

• Ensuring all locations deliver exceptional customer service and maintain high customer satisfaction levels. 
• Addressing and resolve customer complaints and issues in a timely and effective manner. 
• Implementing customer feedback mechanisms to continuously improve service quality. 

Strategic Planning

• Collaborating with stakeholders to develop and execute district business plans and strategies. 
• Identifying market opportunities and implement initiatives to drive growth and expand market share. 
• Monitoring industry trends and competitor activities to stay ahead of market developments. 

Compliance and Safety

• Ensuring all locations comply with health, safety, and environmental regulations. 
• Promoting a culture of safety and implement programs to minimize workplace hazards. 
• Conducting regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly 

Qualifications

Experience:

• Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry
• Strong leadership and team management skills with the ability to motivate and inspire others
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to travel within the district as required. (70% of time on the road) 
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

Personal Attributes: 

• Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams
• Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives 
• Results-Oriented: Focused on achieving targets and driving continuous improvement 
• Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction
• Adaptable: Flexible and able to adapt to changing business needs and market conditions

Additional Information

• A competitive salary + performance-based bonus 
• AIM Tuition Assistance Program
• Vacation, benefits and RRSP matching program 
• 24/7 access to virtual health care 
• Exclusive employee discounts on parts from any Kenny U-Pull yard