Problem Management Lead Itil

Lead Problem Management for Interac’s Real Time Rail payments systems, applying ITIL v4 practices within a flexible hybrid work model.Reporting to the Leader Process and Operational Excellence, this lead directs the end-to-end problem lifecycle. The work covers major problem investigations, root cause analysis, trend and risk analysis, and preventative remediation. It also advances practice maturity through process design, tooling, metrics, reporting, audit readiness, and ITSM integration.Key Responsibilities:
Direct the end-to-end problem lifecycleLead major problem investigations and root cause analysis standardsAnalyze trends and risks, then guide preventative remediationBuild stakeholder confidence in service level commitmentsAdvance process maturity, reporting, and audit readinessRequirements:
Four to five years of Problem Management experienceFinancial Services experience preferredExperience working in a regulated industryAbility to collaborate with internal and external stakeholdersITIL knowledge and change leadership experienceBring ITIL knowledge, operational leadership, and continuous improvement experience to Interac’s critical payments service delivery function.
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