Client Implementation Specialist

The Opportunity

Make the first impression count. As a Client Implementation Specialist , you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

Compensation: $75,000 - $82,500 CAD / year

Work arrangement: Hybrid (3 fixed days in office – Monday, Tuesday, and Thursday)

Location: 4269 St Catherine West, Westmount, Canada

What You’ll Do (The Core Focus)

• Own the Onboarding – architect and execute implementation project plans for multiple concurrent client accounts.
• Build the Infrastructure – complete client shell configurations and create custom dashboards within our Prism HRIS.
• Consult & Problem‑Solve – analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.
• Bridge the Gap – run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.
• Track Milestones – maintain real‑time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What You Bring

• Industry Knowledge – 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.
• Systems Expertise – hands‑on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.
• Project Management – strong analytical and time‑management skills to lead clients through complex technical timelines.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.