Guest Services Agent
$21.93 per hourGermain Hôtels
"What can I do for you?" is your mantra.
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.
WHAT YOU'LL DO
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
WHAT YOU'LL BRING
- Diploma in Hospitality, an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Hiring hourly rate: $21,93
This position is unionized, and compensation is set as per the current collective agreement.
Apply - we look forward to hearing from you!
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Guest Services Agent in Ottawa, ON vacancy
$26.08 per hour
...capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent. What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage...SuggestedPermanent employmentFull timeWorldwideShift workNight shiftWeekend workAfternoon shift- ...short—we want you to help us build something exceptional. Fairfield Inn & Suites Ottawa Kanata has an existing vacancy for a Guest Service Agent. This position will be responsible for supporting the daily operations of the reception team in our one-of-a-kind pretty...SuggestedDaily paidPart timeLocal areaFlexible hoursShift workNight shiftWeekend workAfternoon shift
- ...help us build something exceptional. TownePlace Suites by Marriott Ottawa Kanata has an existing part-time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests...SuggestedDaily paidPart timeLocal areaWork from homeFlexible hoursShift workWeekend work
$19 - $27 per hour
...and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors....SuggestedFlexible hoursShift work$18 - $25 per hour
...and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our...SuggestedFlexible hours$22 per hour
Education: Expérience: Education Secondary (high) school graduation certificate or equivalent experience Other ~ Use of artificial intelligence Employment terms options ~ Evening Experience ~1 year to less than 2 years Employment terms options...Full timeTemporary workDay shiftAfternoon shiftAltis
Ottawa, ON13 days ago$25.57 per hour
...Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time). What is in it for you: Wonderful company... ...professional, friendly and engaging service to our internal and external guests Process all external and internal calls either by...Permanent employmentFull timeWorldwideShift workNight shift- ...stunning Ottawa studio provides a luxurious, creative sanctuary for guests to rediscover and celebrate themselves. Our continuous growth is... ...celebrates your success. Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of...Full timeWeekend workAfternoon shift
$22.05 - $27.89 per hour
...Nous recherchons présentement des Agents(es) au Transport de Valeurs sur appel pour notre succursale de Gatineau. Votre mission chez... ...cherchent à être autonomes dans leur travail et qui offrent un service client hors pair. Gardaworld Transport de valeurs est le plus...Night shiftWeekend workDay shift- ...Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist... ...About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the...
- ...Numéro de la demande d’emploi: 201751 Fonction administrative: Agent de livraison ou Facteur Ville principale: Ottawa... ...anglais ou français. Des atouts intéressants : Expérience en service à la clientèle. Expérience de livraison ou en tant que conducteur...Permanent employmentTemporary work
- ...Colombie-Britannique et Nouvelle-Écosse : anglais Un permis d'agent de sécurité de la province est requis. Avis pour les personnes en... ...importants qui marquent leur parcours, qu’il s’agisse d’anniversaires de service ou d’étapes significatives de leur vie. La créativité, l’...Full time
$19.94 per hour
...Nous sommes le principal fournisseur de services de sécurité en Amérique du Nord, et comptons près de 300 000 employés. Chez Allied Universal... ...sont les individus qui ont commencé leur carrière en tant qu’agents de sécurité et qui font désormais partie de notre équipe de...Full timePart timeCasual workShift workNight shiftWeekend work- ...Job Type: Full-time | Part-time | Commission-based Experience Level: New Agents, Experienced Agents, or Those Planning to Become Licensed Grow your real estate career with powerful tools, proven support, and a trusted brand recognized nationwide. Whether you're...Full timePart timeLocal areaShift work
$62.23k per year
...(31,80 $/heure) Date de clôture (AAAA/MM/JJ): 07/14/2026 Description de l'emploi L’agent, Élaboration et conception de formations offre des services de formation et de perfectionnement liés aux initiatives de la Société, aux procédés administratifs et aux...Minimum wagePermanent employmentTemporary workPart timeApprenticeshipWork at officeImmediate startRemote workMonday to friday- ...For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate...Full time
$800 - $1400 per month
...Job Description: Customer service Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate... ..., including weekends and holidays, is required as a night shift agent of 24/7 support. 8.Passion for gaming and an understanding of...Full timeRelocationShift workNight shiftDay shiftAfternoon shift1 day per week$17.6 per hour
...recommendations and answer questions regarding food and beverages Serve food and beverages Assist clients/guests with special needs Provide customer service Credentials Certificates, licences, memberships, and courses ~ Smart Serve Benefits Financial...Permanent employmentFull timePart timeRemote work$17.6 - $22 per hour
...météorologiques variées Milieu de travail Établissement de services au détail Divers lieux de travail Tâches Enquêter sur les... ...Certificat d'un cours sur la police et la sécurité Permis d'agent/agente de sécurité Formation des serveurs/serveuses «Smart Serve...Permanent employmentWeekend workDay shiftAfternoon shiftExodus Investigators Group
Ottawa, ON26 days ago$33 per hour
...you love talking to people, competing, and getting paid for your performance? Pitch Perfect Solutions is hiring motivated Transfer Agents to join our growing team. Our top performers earn $33+/hour with base pay, commissions, and bonuses, and we’re looking for the next sales...Full timeMonday to friday$62.23k - $100.78k per year
...Description de l'emploi Responsabilités professionnelles Voici les principales exigences et responsabilités liées au poste de L'agent de cheminement: Assurer l'analyse de questions techniques et administratives et de problèmes dans le but de soutenir divers...Full timeTemporary workApprenticeship- ...ingredients, social hour specials and sharing items prepared and served en cocotte. The Room Service Attendant is an integral part of the hospitality team, providing invaluable support to guests through delivering full meal service from the kitchen into guest rooms. The Room...Full timeCasual workImmediate startShift work
- ...opportunities for career growth, training, and long-term development. Position Overview We are currently looking for an Automotive Service Technician to join our team at CSN Turpin Capital Collision . The role is responsible for repairing and servicing...Long term contractFull timeMonday to friday
$19.05 per hour
...both our company and our employees. Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return...Full timeImmediate start$100k - $120k per year
...to you. Job Description We are looking for a talented Service Delivery Operations Manager to join our growing global team at Sectigo... ..., and the experience of customers, partners, and support agents. This individual will partner cross-functionally with Support,...Full timeInternshipLive outWork at office$50k - $100k per year
...ensure job is done properly. Advise customers on the care of their vehicles and the value of maintaining their vehicles. Schedule service appointments. Help find solutions to customer inquiries and complaints. Follow up on the progress of each repair order during...Long term contractFull timeLocal areaFlexible hours$50k - $60k per year
$50000 $60000 a year Office Full-time Flynn Group of Companies is seeking a Service Administrator to join our Ottawa branch. The Service Administrator plays a key role in providing daily administrative and clerical support that enables efficient service operations....Full timeFor contractorsSummer holidayWork at officeMonday to friday- ...rewarding experience? Are you looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our team! We are hiring full-time Food Service Workers to join our team in locations on Carleton University...Full time
$19 - $20 per hour
...real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and engaging customers in person, over the phone, and by email. Demonstrate...Full timeStart today- ...us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed...Part timeWork at officeLocal areaAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Agent. Be the first to apply!
