Executive Director, Digital Product

About the OpportunityThis is an opportunity to join a leading Canadian organization and play a key role in influencing the future of its digital customer experience. Working within a collaborative, fast-paced environment, you will help drive digital initiatives that support engagement, innovation, and long-term business growth.
Partnering with senior leaders across technology, analytics, marketing, and business teams, you will contribute to strategic digital priorities, customer-focused experiences, and organizational transformation efforts. This role is ideal for a strategic leader who thrives in complex environments, enjoys solving customer challenges, and is energized by working across multiple stakeholders to deliver meaningful outcomes.
What's In It for You
Join a collaborative leadership team that values innovation, curiosity, and continuous improvement.
Influence digital strategy, customer experience, and product investment decisions across the organization.
Work alongside experienced leaders across technology, analytics, marketing, and business functions.
Lead high-impact digital initiatives that contribute to customer engagement, loyalty, and long-term business growth.
Grow your leadership while fostering a culture that values collaboration, accountability, and customer-centric thinking.
Your Responsibilities
Execute and advance the evolution of digital product and customer experience initiatives that support organizational priorities and long-term growth objectives.
Partner with cross-functional stakeholders to identify opportunities that enhance customer engagement, satisfaction, and loyalty.
Contribute to roadmap planning, prioritization, and governance activities across digital products and customer experiences.
Leverage customer insights, market trends, analytics, and emerging technologies to support innovation and continuous improvement.
Collaborate with internal teams and external partners to drive the successful delivery of strategic initiatives and business outcomes.
Support the development of high-performing teams while fostering a culture of collaboration, accountability, and continuous learning.
Help drive customer-centric decision-making through data, research, and ongoing optimization efforts.
Skills and Qualifications
10+ years of progressive leadershipexperience within digital product, customer experience, digital strategy, business transformation, or related disciplines.
Demonstrated success leading complex digital, customer, or business initiatives within consumer-facing organizations.
Experience developing strategic plans, digital roadmaps, or operating models that support long-term business objectives and customer outcomes.
Strong understanding of digital experiences, customer journeys, product delivery, customer engagement, and performance measurement.
Experience leveraging data, customer insights, market trends, and analytics to support decision-making and continuous improvement initiatives.
Proven ability to influence senior stakeholders, navigate complex organizational environments, and build consensus across cross-functional teams.
Experience leading teams through growth, change, transformation, or evolving business priorities.
Experience managing external partners, vendors, or strategic relationships is considered an asset.
Experience operating within Agile environments;
exposure to other delivery methodologies is considered an asset.
Strong communication, stakeholder management, and relationship-building capabilities.
Bachelor's degree in Business, Technology, Marketing, Design, Psychology, or a related discipline. Equivalent experience will also be considered.
Advanced education, leadership training, or relevant professional certifications are considered assets.
Note from the Hiring Manager"We're looking for someone who sees the bigger picture but never loses sight of the customer. If you enjoy bringing people together, challenging conventional thinking, and creating meaningful digital experiences that deliver lasting impact, you'll find plenty of opportunities to make your mark here."
All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
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