Product Manager

Find Your Limitless with Reliance

By joining Reliance as a Product Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?
• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?
• Business Growth & Portfolio Ownership:
◦ Own the P&L for the Water Purification portfolio, including revenue growth, margin, and customer base health
◦ Lead strategies to grow new customer acquisition
◦ Identify and execute opportunities to expand product offerings, vendor partnerships, and packages
◦ Execute annual price increase strategies while balancing retention and competitiveness
◦ Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence
• Customer Retention & Lifecycle Management:
◦ Develop and execute retention strategies to manage and reduce customer churn
◦ Segment customers by churn likelihood and deploy targeted retention initiatives
◦ Partner with Call Centre and Field teams to improve customer experience and save rates
◦ Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value
• Strategic Planning & Product Roadmap:
◦ Build and maintain a 2-year roadmap for Water Purification products and services
◦ Identify opportunities for innovation (e.g., filtration technology, service models, sustainability)
◦ Drive new product introductions and go-to-market strategies
◦ Support Supply Chain with forecasting and inventory planning
• Cross-Functional Leadership:
◦ Collaborate closely with Marketing to develop effective campaigns and value propositions
◦ Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance
◦ Ensure CRM accuracy for pricing, products, and packages

What do you bring?
• 7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
• Excellent cross-functional leadership and stakeholder management skills
• Strong analytical and financial modeling skills
• Experience managing RMR (recurring monthly revenue) portfolios
• Strong understanding of retention, pricing strategy, and lifecycle management
• Proven ability to drive profitable growth through product strategy and execution
• Advanced MS Excel skills
• MBA or technical background considered an asset

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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