Service BDC Specialist (Call Center Agent)

Job Responsibility:

Heninger Toyota has an exciting opportunity to join our growing service team!

This position's compensation package includes a flat salary plus performance-based bonuses.

As the first Toyota Dealership in Alberta, we have been building our reputation for customer excellence for over 55 years. We offer a performance-driven culture with a focus on employee satisfaction. If you're looking for a career and not just another job, come work with the best!

The BDC Specialist/Service Consultant is an integral part of the dealership Service team. As a Service Consultant, you will be the initial point of contact with our service guests either in person, by phone or by email. You will set appointment expectations and provide an exceptional guest experience. You are a skilled communicator and able to work in a fast-paced, high-volume environment.

To be successful in this role:

• Proven customer service and communication skills.
• Previous call center or sales experience an asset.
• Self-motivated and able to work in a high volume environment.
• Extremely organized with a high degree of accuracy in data entry.
• Knowledge of automotive DMS and CRM systems an asset.
• Coachable and a desire to learn.

Job Responsibilities include but are not limited to:

• Answer incoming calls and respond to web-generated appointment requests.
• Gather information to identify vehicle repair and maintenance work required based on guests' concerns.
• Advise customers on scheduled maintenance, understand and apply factory and extended warranties.
• Recommend and sell additional services based on vehicle history, time and mileage. Build value in following Toyota's maintenance schedule.
• Maximize service and parts sales on each appointment by leveraging your product knowledge and selecting the right service package each guest.
• Use CRM software to verify customer and vehicle information, update preferred contact method, as well as create appointments with clearly documented concerns and accurate price estimates, check vehicle history and outstanding safety recalls, and provide customers with an expected time frame for completion.
• Resolve customer concerns/complaints effectively and professionally.
• Drive business through outbound calls regarding seasonal promotions, service appointment reminders, and deferred service recommendations.
• Focus on customer retention, build rapport with guests through positive interactions and ensure all guests have an excellent service experience.

We offer a comprehensive in-house training program. Give us the right attitude and we'll give you the rest.

Salary: $2750.00 a month plus commission

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

Experience:

• automotive industry: 1 year (preferred)
• Call center: 1 year (preferred)

Work Location: In person