Vp, Construction & Eto

About Us
Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner;
Salesforce Crest Partner;
Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a\ "technical-first\" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.The Opportunity
As Vice President, AI & Multitech, you'll position yourself and your team as the technology leaders clients turn to across Appficiency's full platform portfolio - spanning ERP, CRM, AI, and beyond. This is a role built for someone who thinks in ecosystems, not single platforms: you'll build and coach a team fluent across multiple technologies, shape long-term account strategy in step with our sales targets, and push AI-driven delivery efficiency to new heights. You'll work hand-in-hand with Sales to shape regional strategy, ensuring the team you build reflects where the business is headed next.What You’ll Do
Own client health across the construction and ETO portfolio, building the kind of trust that keeps retention high in one of the firm's most demanding verticalsChampion delivery excellence for construction and ETO engagements, ensuring every project lands within scope, on time, on budget, and to Appficiency's quality standardCultivate deep, senior-level relationships with key stakeholders across your most strategic construction and ETO accountsTake direct ownership of reducing escalations - since this industry generates a disproportionate share of the firm's escalations today, this is one of the clearest measures of your impactPartner with the product team to shape a stronger, more tailored customer experience for construction and ETO clientsBuild a delivery organization with genuine credibility in front of construction and ETO clients, coaching your internal team and hiring externally to bring in the industry expertise clients expectAct as a true partner to the SOS team, giving them the delivery support and credibility they need to win and grow construction and ETO businessTurn strong delivery into growth, supporting the conversion of implementation engagements into follow-on opportunities and referenceable relationshipsManage your portfolio's profitability with the same discipline you bring to client satisfaction and escalation managementWhat You’ll Bring
A blend of backgrounds: hands-on experience in construction, civil engineering, or ETO manufacturing, paired with time spent inside an IT or software company - you've operated credibly in both worlds, and that combination is non-negotiable for this roleA degree in Construction Management, Civil Engineering, Architecture, or a related technical field is strongly preferred;
an MBA or equivalent business degree is a plusWorking fluency in construction-specific business processes - job costing, percentage-of-completion accounting, change order management, RFIs, submittals, and subcontractor/vendor management — and how they translate into ERP and project system requirementsExposure to construction-focused ERP/field platforms (e.G., Procore, Viewpoint/Vista, Sage 300 CRE, CMiC, Foundation) is a strong plus, alongside broader ERP/CRM experience such as NetSuite or Salesforce10+ years in Professional Services or construction/ETO industry leadership, with 7-8 of those years in systems implementation, integration, or process re-engineering for construction or engineering-driven organizationsA track record of managing distributed delivery teams across multiple regions on concurrent, complex projectsStrong command of business analytics, BI, and financial performance management, including genuine fluency in reading and acting on job-cost reporting and P&LWillingness to travel up to 25% of your time, with flexibility for site visits and client needsWhat Will Set You Apart
A rare blend of construction industry experience and enterprise technology delivery background - you've credibly operated in both worlds, not just oneA track record of reducing escalations and stabilizing delivery in complex, industry-specific engagementsStrong executive presence with construction and ETO clients who expect a partner who understands their business, not just their softwareExperience partnering with product and sales teams to shape offerings and win business in a specialized verticalA reputation in the industry that opens doors - clients and prospects recognize your name before you walk into the roomWhat Success Looks Like
Escalations originating from construction and ETO accounts trend consistently downward under your leadershipYour portfolio's false-start and early-termination rate holds well below the firm's thresholdClients recognize your delivery team as genuine construction and ETO experts, not generalists applying a standard playbookSales consistently reports strong, proactive support from Delivery on construction and ETO opportunities, and the partnership shows up in win ratesYour product feedback loop measurably improves the customer experience for construction and ETO clients over time
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