Service Advisor

Summary: 

A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.

Major Responsibilities:

• Answering incoming phone calls and inquiries related to vehicle servicing.

• Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.

• Determining and recommending maintenance based on age, mileage and history of a vehicle.

• Scheduling service and repair appointments.

• Acting as liaison between customers and technicians and managing the status of work orders.

• Operating computerized work order systems.

• Monitoring the progress of each vehicle throughout the day and updating customers.

• Communicating with staff and customers in a friendly and professional manner.

• Explaining all completed work and charges to customers.

• Other duties as assigned by manager

Continuous Learning & Improvement:

• We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

What you bring to the team:

• Excellent communications skills

• Ability to develop relationships to ensure customer loyalty 

• Ability to multi-task and thrive in a fast-paced environment

• A team player attitude, with integrity, positive energy, work ethic, and urgency

• High attention to detail and comfort in using technology for most day-to-day functions 

• A desire for a long-term career with a growing organization

• Valid Driver's License (MANDATORY)

• Previous automotive service is considered an asset

Why Work for Twin Motors Auto Group of Companies Group: 

• Competitive Compensation Package & Group Health Benefits 

• EAP Online Health

• Training & Development Support

• Vehicle Purchase & Service Incentives

• Opportunities for Career Advancement

• Employee events

• Employee recognition & rewards

• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at View email address on h5group.hr4.ca