administrative support services manager

Job Responsibility:

• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week
• Education: Bachelor's degree
• Experience: 1 year to less than 2 years

• Tasks

• Co-ordinate administrative services
• Evaluate the operations of a department providing administrative services
• Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
• Interview, hire and provide training for staff
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Prepare reports and briefs for management committees evaluating administrative services
• Organize and maintain inventory
• Supervise office and volunteer staff
• Type and proofread correspondence, forms and other documents
• Supervise other workers
• Schedule and confirm appointments
• Respond to employee questions and complaints
• Plan, develop and implement recruitment strategies
• Oversee the preparation of reports
• Oversee development of communication strategies
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury
• Manage contracts
• Manage training and development strategies
• Maintain and manage digital database
• Establish and implement policies and procedures
• Determine and establish office procedures and routines
• Consult with clients after sale to provide ongoing support
• Work with minimal supervision
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Perform data entry
• Provide customer service
• Order office supplies and maintain inventory
• Advise senior management
• Oversee the analysis of employee data and information
• Arrange travel, related itineraries and make reservations
• Work with the marketing department to understand and communicate marketing messages to the field
• Set up and maintain manual and computerized information filing systems
• Plan and organize daily operations
• Open and distribute mail and other materials
• Evaluate daily operations
• Direct staff
• Direct and control daily operations
• Coordinate the flow of information within the team

• Supervision

• 3-4 people

• Computer and technology knowledge

• MS Office
• MS Outlook
• MS Excel
• MS Word
• Google Docs

• Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload
• Large workload
• Repetitive tasks
• Ability to work independently

• Personal suitability

• Accurate
• Excellent written communication
• Organized
• Team player
• Time management
• Client focus
• Reliability
• Ability to multitask
• Adaptability
• Accountability

• Screening questions

• Are you currently legally able to work in Canada?
• What is your current level of study?