Enterprise Customer Success Manager

Build enterprise client success with Verafin in St. John's or Toronto, using strategic relationship management and cloud-based financial crime solutions in a hybrid setting.As an Enterprise Customer Success Manager, you will support Nasdaq Verafin's enterprise financial institution clients. You will partner with C-suite executives, define adoption strategies, and deliver measurable customer outcomes. The role requires strong communication, critical thinking, and cross-functional collaboration.Key Responsibilities:
Build trusted relationships with enterprise financial institution leadersExecute strategies supporting product adoption, retention, and growthAlign customer needs with Product Management and SalesTranslate customer needs into tailored Verafin solutionsLead structured meetings and document customer commitmentsRequirements:
Bachelor's degree or equivalent practical experienceThree or more years in customer success or account managementExperience engaging C-suite executives across complex organizationsStrong communication and competing-priority management skillsCritical thinking and partner-influence experienceSupport enterprise financial institutions through strategic customer success, executive relationships, product adoption, and Verafin solution optimization.
#J-18808-Ljbffr