Floor Supervisor - Contract

The Role: Floor Supervisor  

Availability: Full-time with an ability to work mornings, afternoons, holidays, and occasional weekends and holidays. 

Working alongside the Warehouse Management team, the Floor Supervisor oversees daily activities in the distribution area and is responsible for ensuring staff work safely while meeting production, distribution & fulfillment requirements. Train, coach, and motivate staff to ensure good morale as well as a high level of productivity. Maintain accurate staffing levels to meet department needs. Implement initiatives to improve processes, safety, and efficiency. As a Floor Supervisor, you bring Lush’s Leadership Practices into all elements of your business: 

Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What You Do (Responsibilities) :

• Supervise a team of floor staff, potentially exceeding 50 staff
• Oversee that best practices, quality standards, and health and safety procedures are adhered to, and any areas of concern are addressed and documented in the moment
• Supporting with the creation, review, and sign-offs of SOPs as needed
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed
• Report and document workplace H&S incidents to management, utilizing 1Life Safety to submit hazard reports and near-misses
• Organize, assign, and delegate daily tasks, activities, and workflow to the Trainers
• Oversee and monitor the pace of picking, packing, shipping, and receiving
• Foster a high level of motivation through coaching and feedback to the team leaders
• Perform regular 1:1s with Trainers and assist Trainers in conducting 1:1s with Distribution Associates
• Escalate significant performance and behavioural issues to the room management team
• Ensure smooth communication between shifts
• Determine and facilitate what training is required for floor staff
• Participate in performance discussions in partnership with room management
• Oversee staff attendance, punctuality, and break periods
• Support payroll entry and timecard verifications
• Communicate with the Talent team as required regarding seasonal hiring
• Review the shipping schedule/daily orders, deliveries, incoming transfer orders, and pick-ups
• Complete bill of lading documents
• Ensure sales orders are fulfilled efficiently and to a high-quality standard
• Complete and ensure documentation of pre-shift checklists
• Ensure spills are cleaned up and recorded according to the material-specific spill response protocol
• Monitor pallet stock and notify management of an increase/decrease in order frequency
• Monitoring stock of and ordering of pallet wrap and shipping supplies
• Support DEIB initiatives and communication
• Host daily huddles and meetings as required

Distro Department-Specific Responsibilities :

• Lock out equipment and submit work order requests to MHE companies for repairs/maintenance as needed 
• Complete daily safety checklists and racking inspections
• Ensure keyholder duties are completed as required

Who You Are (Qualifications) :

Required :

• Current Lush employee has held their current role successfully for one year
• General understanding of in-room operations (i.e., routings/metrics, processes, and distribution reporting)
• Flexibility to work within the Distribution, Digital, and Manufacturing businesses as required
• Confident with basic mathematics, ability to count, including addition and subtraction
• Proven track record in training, coaching, and developing employees
• Knowledge of Employment Standards and Occupational Health and Safety standards
• Excellent problem-solving and communication skills
• Exceptional organizational skills
• Reliable, consistent attendance, punctual, and dependable
• Able to provide and receive feedback
• Commitment to abiding by and overseeing health & safety regulations
• Commitment to abiding by and overseeing our quality and good manufacturing practices
• Aware of distribution room Key Performance Indicators (KPIs) (i.e., targets, PPH)
• Valid certification on site-specific MHE
• Able to navigate email, MS Office Suite, and Google programs (i.e., Sheets, Chat, Meet)
• Basic proficiency with AX/D365 functions
• Accustomed to working in a highly seasonal, high-pressure environment
• Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e., in person, via email, via Google/Teams chat)

Preferred :

• Experience working in a variety of rooms and departments within Lush
• Previous experience working as a Team Leader or Floor Supervisor (seasonally or core)
• Capable of performing basic payroll functions
• Advanced proficiency with AX/D365 functions
• Comfortable with presenting and public speaking
• Experience in cosmetics, pharmaceuticals, distribution, supply chain, and/or food industries
• Knowledge of mechanical equipment and processes
• Flexible to work mornings, afternoons, weekends, holidays, and occasional overtime as needed
• Spill response training (Distro-specific)
• Racking inspection training (Distro-specific)

How to Apply: Submit the application found on the Internal Job Board. Posting closes Monday, June 22, 2026, by 12:00 PM EST

Timeline: Applications and Interviews review: week of June 22nd, Debrief and offers by week of July 6th

Need help? Email the recruiter: View email address on job-boards.greenhouse.io"> View email address on job-boards.greenhouse.io

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many  diverse First Nations, Inuit and Métis peoples.