It Service Delivery Manager
Dexterra Group
Lead IT service delivery at Dexterra Group through Service Desk leadership, stakeholder relationships, and an onsite hybrid work model. Improve support for distributed operations.As IT Service Manager, you will lead the Service Desk and outsourced provider while strengthening accountability, service levels, and end-user experience. The role requires IT service management, incident management, escalations, and continuous improvement experience. You will also work with Microsoft 365, Entra ID, Intune, ServiceNow, or comparable enterprise technologies.Key Responsibilities:
Lead the Service Desk and foster ownership, responsiveness, and follow-throughCoach support staff and manage outsourced Service Desk providersOwn escalations, recurring issues, and service delivery challengesImprove support processes, service levels, and end-user experienceUse metrics, trends, and feedback to drive improvementsRequirements:
Five-plus years in IT support, Service Desk, or service deliveryThree-plus years leading people, support functions, or service deliveryExperience with ITSM, incident management, escalations, and improvementExperience managing outsourced providers and vendor performanceITIL certification or practical ITIL or ITSM experienceBring service leadership, enterprise technology knowledge, and continuous improvement skills to Dexterra Group’s end-user support function.
#J-18808-Ljbffr
Lead the Service Desk and foster ownership, responsiveness, and follow-throughCoach support staff and manage outsourced Service Desk providersOwn escalations, recurring issues, and service delivery challengesImprove support processes, service levels, and end-user experienceUse metrics, trends, and feedback to drive improvementsRequirements:
Five-plus years in IT support, Service Desk, or service deliveryThree-plus years leading people, support functions, or service deliveryExperience with ITSM, incident management, escalations, and improvementExperience managing outsourced providers and vendor performanceITIL certification or practical ITIL or ITSM experienceBring service leadership, enterprise technology knowledge, and continuous improvement skills to Dexterra Group’s end-user support function.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the It Service Delivery Manager in Winnipeg, MB vacancy
- ...client is a well-established Winnipeg-based Managed Service Provider with nearly 30 years in business, acting as the outsourced IT department for organizations across Manitoba... ...They're looking for an experienced Service Delivery Manager to lead the service team and own the...SuggestedShift workWeekend work
- ...changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service... ...offers free Tea and Coffee. The IT Infrastructure Project Manager leads multiple IT infrastructure...Suggested
- ...primary care, education and counselling services to our local community and throughout Manitoba... ...provision within the Klinic 988 Service Delivery Model and will provide clinical and... ...required-Klinic data records Supports the management of client complaints and follows up with...SuggestedHourly payLong term contractTemporary workLocal areaShift workWeekend workAfternoon shift
- ...1. Independent Delivery Driver Description: Pick up and deliver packages within your assigned... ...issued where applicable. 2. Delivery Service Partner (DSP) Description: Operate your... .... Reliable delivery team. Team management or logistics experience is an asset. 3....SuggestedFor contractorsSelf employmentDay shift
- ...centered clinical and preventive health services across Manitoba. The organization also delivers... ...is responsible for the coordinated delivery of all Diagnostic Services across Manitoba... ...of progressive supervisory to mid-level management experience required, preferably in a health...SuggestedWork at officeImmediate startShift work
- ...centered clinical and preventive health services across Manitoba. The organization also delivers... ..., Health Services or designate, the Manager, Health Services oversees and manages inter... ...is responsible to lead and ensure delivery of safe, effective and efficient health services...Long term contractWork at officeShift work
- ...CITIZENS FIRST THROUGH SERVICE EXCELLENCE We have an exciting Temporary Full--Time, Non-Unionized opportunity in the Parks Infrastructure... ...or an experienced and motivated individual. Project Manager, Parks Delivery (J0726-0292) Vaughan is one of Canada’s fastest-growing...Full timeContract workTemporary workFlexible hours
- ...and proof of vehicle insurance Additional Information: If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class...Hourly payExtra incomePermanent employmentFull timeTemporary workPart timeSeasonal workLocal areaWeekend work
Uber eats
Winnipeg, MB5 hours ago - Job Details Overview Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities...Remote work
$33.31 per hour
...control daily operations Evaluate daily operations Plan and organize daily operations Plan and control budget and inventory Manage contracts for advertising or marketing strategies Hire, train and supervise staff Address customers' complaints or concerns...Permanent employmentFull timeRemote work$32 per hour
...Monitor revenues to determine labour cost Monitor staff performance Recruit staff Set staff work schedules Determine type of services to be offered and implement operational procedures Organize and maintain inventory Ensure health and safety regulations are...Permanent employmentFull timeRemote work$74k - $138k per year
...And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients... ...the job coaching What will your typical day look like? As a Manager in the Accounting Services Group, you will: Manage and...Permanent employmentFlexible hours$20 - $24 per hour
...The Junior IT Support Specialist provides first-level technical assistance and reliable day-to-day technology... ...security procedures. Success requires responsive service, careful documentation, clear communication with HR and management, and timely escalation of complex or sensitive...Permanent employmentPart timeWork at officeImmediate startAfternoon shift- ...Job Details Job Title Assistant manager - Food services Job details Location: 500 Portage Ave Winnipeg, MB R3C 3X1 Salary: $31.50 hourly / 35 hours per week Terms of employment: Permanent employment, Full time Starts: As soon as possible Vacancies: 1...Hourly payPermanent employmentFull timeImmediate start
- ...We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment. You... ...highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth....
$50 per hour
...completed at the physical location. There is no option to work remotely. Responsibilities Tasks Manage the operations of a department providing several administrative services Assist in preparing annual budgets Plan, organize, direct, control and evaluate daily...Permanent employmentFull timeRemote work- ...At Flynn, it's not just a job, it's a career Glazing Service Account Manager Business Development, Service Division Flynn Group of Companies Winnipeg, MB This position will be based out of our Winnipeg location, reporting to the Glazing Service Manager. A...Contract workFor contractorsLocal area
- ...and a "customer-first" approach. We are looking for a leader to manage our front-of-house operations and act as the vital link between our... ...technicians and our loyal customers. The Role As the Service Writer/Manager, you are the face of Seven Oaks Transmissions. You...Full timeLocal areaMonday to friday
Seven Oaks Transmissions
Winnipeg, MBmore than 2 months ago - ...of our organization, reporting to the IT Infrastructure Manager, you will be responsible for maintaining... ..., virtualization, storage and back up services. This position will also provide... ...management, and infrastructure project delivery. WHAT YOU WILL DO Administer...Full time
$75.5k - $125k per year
...- We are hiring a Senior IT Business Systems Analyst. This... ...Solutions within Application Delivery, the Senior IT Business Systems... ...Commerce, Business Administration, Management Information Systems, etc.) or... ...recognition programs, service milestone celebrations, employee...Permanent employmentFull timePart timeInternshipFlexible hours- ...Lead IT infrastructure projects at CBC/Radio-Canada using detailed engineering design,... ...You will improve infrastructure for data management, cloud-based applications, and containerization... ..., security, resilience, and project delivery from proposal through handover. Key Responsibilities...Permanent employmentFull time
- ...Solutions group. You will lead multi-disciplinary teams, coordinating delivery of complex software solutions, ensuring milestones are met... ...role requires extensive experience in application development leadership, governance, and vendor management within a large enterprise....
$60k - $64.8k per year
...Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied... ...career with Allied Universal today! Security Service Manager Employment Type: Full-Time Location: Manitoba, Winnipeg...Full timeWork at officeRemote workFlexible hours- ...Service Sales Manager – HVAC & Building Controls Location: Winnipeg, MB Job Type: Full-Time | Permanent Compensation: Competitive salary based on experience About the Opportunity Staffmax is recruiting for an established and growing company specializing in commercial...Long term contractPermanent employmentFull timeFor contractorsFlexible hours
- ...Hire Resolve is assisting IT organizations in hiring experienced IT professionals... ...networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise... ...platforms, DevOps, and technical project delivery. These roles are designed for mid- to...Full time
- ...Community Chevrolet is looking to fill the position of Delivery Coordinator who, under the direction of the Sales Management Team, will be responsible for the final touch... ...as a key liaison between Sales, Finance, and Service, you’ll ensure all documentation, vehicle preparation...Full time
$17 per hour
...seeking a reliable and professional Bakery Delivery Driver to join our team. This position... ...expenses. Provide excellent customer service and represent our company with professionalism... .... Proof of insurance. Strong time management and communication skills. Must be able...Hourly payLong term contractPart timeLocal areaFlexible hoursDay shift$19 per hour
...Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products Professionalism in customer service Prepare, package and restock goods Load and unload goods Use maps and other trip planning aids Record trip information...Permanent employmentFull timeLocal areaRemote work- ...The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student... ...and Meter Calibration Report • Notifies the Location Manager or designee when a fuel delivery is required and ensures that accurate stick readings are...
- ...deliver various items and products. Professionalism in customer service. Receive and relay information to central dispatch. Keep a record... ...and restock goods. Load and unload goods. Sort packages for delivery. Follow directions and read map. Use maps and other trip planning...Hourly payPermanent employmentImmediate startWeekend workDay shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to It Service Delivery Manager. Be the first to apply!
Related searches
- IT team manager Winnipeg, MB
- IT service manager Winnipeg, MB
- IT asset manager Winnipeg, MB
- IT manager Winnipeg, MB
- IT service delivery manager Winnipeg, MB
- service delivery manager Winnipeg, MB
- IT analyst Winnipeg, MB
- IT network analyst Winnipeg, MB
- IT business relationship manager Winnipeg, MB
- remote health information technology Winnipeg, MB