Bilingual Field Claims Investigator

Job Description

Job Description

Job Type:  Contract
Workplace Type:  Hybrid (50% remote, 50% fieldwork)
Compensation: $30 CAD/hr plus $.72 CAD/km

COMPANY OVERVIEW  

Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth. 

POSITION SUMMARY  

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Bilingual in French and English required for business communications.

Duties

• Conduct on-site field investigations  
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates  
• Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines  
• Remain prepared and willing to respond to damage calls within a timely manner  
• Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process  
• Respond to damages same day if received during business hours (if not, first response following day) 
• Accurately record all time, mileage, and other associated specific items 
  

Requirements