Residential Claims Advisor II

Work Location: Markham, Ontario, Canada Hours: 35 Line of Business: TD Insurance Pay Details: $57,100 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Responsibilities of the role include but are not limited to the following:

• Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
• Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
• Appropriately leverage external vendors, approved and non-approved
• Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
• Ensure customer problems are handled appropriately and escalating issues when necessary
• Contribute to a positive working environment
• Demonstrate flexibility to be able to change activities based on customer and business needs
• Actively participate in the performance management process
• Meet professional/personal development objectives by utilizing learning maps and external courses as required
• Engage in and complete all internal training required for the role
• Actively participate in regular meetings
• Actively participate and/or lead peer coaching and training
• Provide guidance and technical support to colleagues
• Assess and mitigate risks and escalate as required
• Ensure accurate and timely reserving of claims
• Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
• Understand and apply business operation policies and procedures and legislation
• Be knowledgeable of and comply with company and industry codes of conduct
• Ensure necessary due diligence to support the accuracy of all insurance claims

Job Requirements

• bilingualism in English and French is an asset for this role
• obtaining provincial claims adjusting licensing may be a requirement
• 2+ years of experience in a claims adjusting role is preferred
• CIP designation is preferred
• Effective communication, listening, empathy & compassion
• Negotiation skills
• Home Construction/ Building Material Knowledge/Experience is a strong asset

Who We Are: As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. [Learn more](#) Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.