Senior Business Resilience Manager

Lead enterprise crisis response remotely across Canada while applying business resilience expertise, incident management judgment, and executive communication skills.This senior manager owns the crisis response program across technology, cybersecurity, product, and customer-impacting events. The work combines governance, response readiness, Incident Commander responsibilities, and people leadership. You will coordinate complex stakeholders, strengthen customer trust, and improve capabilities through exercises, training, and after-action reviews.Key Responsibilities:
Own crisis strategy, standards, plans, playbooks, and governanceServe designated on-call shifts and assume Incident Commander responsibilitiesCoordinate escalation paths, continuity support, and incident handoffsPrepare situation reports, executive briefings, and after-action reviewsHire, develop, and coach the Response Operations teamRequirements:
12+ years in crisis management, resilience, or technology operations leadershipExperience in technology, SaaS, cloud, or security-product environmentsExperience owning corporate crisis or business resilience programsExcellent executive communication in sensitive, high-pressure situationsAvailability for Pacific Time hours and designated on-call coverageBring enterprise resilience leadership, incident command capability, and customer-focused communication to strengthen response operations across Canada.
#J-18808-Ljbffr