Sales Program Coordinator

Description

POSITION: Sales Program Coordinator
LOCATION: Chilliwack, British Columbia
TYPE:  Full-Time
PAY: $55,000–$65,000 per year

About Rainbow Greenhouses
Rainbow Greenhouses supplies national retailers and independent growers across North America with year-round live goods. With over 5 million sq. ft. of greenhouse space in BC and Alberta, we operate advanced, resource-efficient growing systems powered by skilled, hands-on teams with decades of expertise. Our full-service model supports retailers with consistent quality, availability, and innovative growing solutions. At Rainbow, we grow plants, people, and partnerships with long-term success in mind.

About the Opportunity

Rainbow Greenhouses is seeking a Program Coordinator to support the Sales team by organizing, executing, and communicating the details of assigned customer programs. This role serves as a key liaison between Sales and internal departments, ensuring accurate and timely delivery of all program requirements. The Program Coordinator plays a critical role in supporting the sales plan and delivering high-impact customer service aligned with the Account Manager’s direction.

Key Responsibilities and Accountabilities

Deliver Ongoing, High-Impact Account Support for Assigned Customer(s)

• Develop a deep understanding of each customer’s business to design and deliver tailored, value-driven programs
• Analyze sales performance and support marketing initiatives for both internal and customer-facing promotions
• Partner across all business functions to ensure seamless execution and operational excellence

Account Administration

• Document processes and maintain sales department records
• Maintain internal electronic database structure and organization
• Process customer orders accurately and on time using software tools
• Understand customer-specific processes and tools
• Resolve customer and order discrepancies
• Create, proofread, and edit correspondence, invoices, presentations, reports, and other materials
• Ensure catalogue data integrity including correct pricing, discounts, and product information

Customer Communication & Coordination

• Prepare and distribute reports as required
• Ensure accurate data and item setup in customer systems
• Share information with head office and stores when directed

Problem Solving & Process Support

• Troubleshoot order and reporting issues and recommend fixes
• Independently triage internal and external requests, escalating when needed
• Diagnose issues and drive timely resolutions within scope

Liaison Between Sales and Internal Departments

• Build playbooks, presentations, and program materials
• Communicate plans effectively across all Rainbow teams
• Take proactive ownership of program execution
• Prepare for and participate in weekly meetings

Qualifications, Knowledge, Skills, and Abilities

• Proficiency in MS Office: Excel, PowerPoint, Teams, SharePoint, and Word
• Excellent data entry skills (compiling, transcribing, reviewing)
• Strong analytical, data management, and problem-solving skills
• Solid organizational abilities, including multitasking and time-management

At Rainbow Greenhouses, we believe in GRIT - our shared values of Go for it, Rise to the challenge, Improve everyday, and Tackle it together. Our team members bring these values to life through consistency, teamwork, and pride in their craft. You’ll be part of a team that supports one another and strives for excellence every day.

Apply Today
If you are an experienced grower ready to lead a dynamic team and contribute to the success of our growing operations, we welcome your application.

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