Coffee Inside Sales Representative

Do you enjoy an energetic sales environment working with interesting industry leading products?

We are recruiting an Inside Sales Representative on behalf of a growing, innovative specialty coffee distributor. You don't need to be a coffee hobbyist, but certainly an interest or love or coffee is an asset. This is a hybrid position working in the showroom, assisting with web-chat and phone calls related to online inquiries or orders, and warehouse responsibilities, which includes shipping and order picking.

Hours & Schedule:

Option 1: 6 days a week / 45 hours

Monday-Friday: 9:00am - 5:00pm

Saturday: 11:00am - 4:00pm

Option 2: 5 days a week / 37 hours

Saturday is required, but you will receive a day off during the week. Responsibilities

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  Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
  



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  Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience. Energy and presentation are important.
  



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  Handle in-store transactions (cash, debit, credit) with care and accuracy.
  



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  Stay up to date on the latest coffee trends and equipment..
  



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  Working to both pick and ship orders, along with other warehouse tasks, as needed.



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  Support other departments when needed during busy times—you're a team player.

Requirements

• A sales background which could be retail sales or inside sales in another context is key.
  


• Interest in the coffee industry is important. If you do happen to be a coffee enthusiast, that is an asset.
  


• A people person who brings energy, patience, and great conversation to every interaction.


• You’re dependable, upbeat, and excited about helping others find their perfect coffee setup.


• You want a long-term opportunity in a company with an amazing culture where your passion can turn into a career.
  

Benefits

• $20/hour to start, with strong potential for future growth.


• Full benefits after 3 months (medical, dental, vision).
  


• Paid vacation : 2 weeks in year one, 3 weeks after that.
  


• Paid lunch breaks
  


• Stable, full-time work in a company that values your input and love for coffee.
  

Other companies call this role:

Customer Service Representative

Customer Experience Associate

Customer Service Agent

Customer Care Representative