ASG - Contractor - Medical Advisor - Remote Canada

Foundever™ About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment Read more about our culture: Foundever® Stories Job Summary The Medical Advisor provides independent clinical expertise and advisory support across ASG’s telehealth services with a strong emphasis on the virtual care program. They contribute to the development and review of clinical policies, pathways, guidelines, and telehealth content, and support quality assurance, program evaluation, and medical adjudication. The role advises on research or pilot initiatives, escalation protocols, and emerging best practices, while liaising with Regional Health Authorities, the Department of Health, and other stakeholders. They play a key role in ensuring program alignment with evidence-informed practice and regulatory standards. Primary Job Responsibilities Provide independent clinical expertise and advisory support across telehealth programs with a focus on the virtual care clinic. Advise on the development, refinement, and periodic review of clinical policies, pathways, and program protocols. Act as a medical consultant for the establishment and annual review of 811 clinical guidelines and other telehealth content. Participate in quality assurance and improvement initiatives, including chart reviews, documentation audits, trend analysis, and medical adjudication, providing non-binding recommendations for quality, safety, and educational purposes. Provide clinical input on patient safety events, complaints, risk mitigation strategies, and the design of escalation protocols for virtual care staff. Contribute to program evaluation, service expansion, implementation of new initiatives, and research or pilot projects from a clinical advisory perspective. Participate in regular meetings with the Nurse Practitioner team lead and Clinical Practice Manager to provide clinical guidance and support program-level discussions. Serve as a clinical liaison with Regional Health Authorities, the Department of Health, and other system partners. Represent the organization in public forums, advisory committees, and stakeholder meetings, providing expert clinical perspective. Monitor emerging best practices in teleservice including virtual care and provide recommendations for program alignment. Position Qualifications Strong knowledge of regulatory and professional standards for physicians in New Brunswick. Ability to analyze clinical data, identify trends, and provide non-binding recommendations. Experience or comfort using EMR/EHR systems, virtual care applications, and CRM tools for program oversight, advisory, and quality monitoring purposes. Excellent communication and collaboration skills for internal teams and external stakeholders. Bilingual proficiency in English and French, both written and verbal Ability to apply clinical expertise at a program or systems level while respecting the independent decision-making of contracted providers. Ability to interpret data from virtual care platforms and support recommendations for clinical guideline or workflow improvements. Understanding of the healthcare needs, service access challenges, and population health priorities of New Brunswick residents. Experience providing clinical guidance, advisory input, or program-level consultation in healthcare settings. Experience with virtual care, telehealth, or digital health service delivery is strongly preferred. Demonstrated experience in quality assurance, medical governance, research, or pilot project evaluation. Experience interpreting clinical guidelines, developing protocols, or reviewing evidence-informed practices. Experience liaising with healthcare system partners, government agencies, or professional associations is an asset. Demonstrated knowledge of the New Brunswick healthcare system, including primary care, Regional Health Authorities, and provincial health programs. Proficiency in French and English considered an asset. Education Medical degree (MD or equivalent) from a recognized medical school. Licensed physician in good standing with the College of Physicians and Surgeons of New Brunswick (CPSNB). Authorized to practice and hold permissions in both Horizon Health Network and Vitalité Health Recent clinical experience in primary care, urgent care, emergency medicine, or other relevant specialties. Salary Range The base pay range for this position is up to CAD 18,000 per year based on a 9 hour monthly retainer; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. Pre-employment Requirements: Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.