Bilingual Client Services Manager

Lead bilingual client services for Manulife’s AdminAdvantage portfolio in Montreal, combining team leadership with complex implementation oversight. Work in a hybrid arrangement supporting clients across jurisdictions.The Bilingual Manager leads Client and Account Specialists delivering end-to-end AdminAdvantage services. This senior leadership role oversees implementations, enrolments, ongoing service delivery, escalations, and portfolio performance. It requires French and English communication, Group Benefits knowledge, and cross-functional alignment.Key Responsibilities:
Lead, coach, and develop Client and Account SpecialistsOversee complex implementations, enrolments, and ongoing service deliveryMonitor portfolio health and address emerging client risksResolve high-impact issues with cross-functional stakeholdersDrive consistent service standards across client portfoliosRequirements:
Fluency in French and English is requiredPost-secondary education or equivalent experienceExtensive leadership experience in complex client-focused environmentsDeep understanding of Group Benefits and enrolment processesProficiency with Microsoft Office 365 toolsApply your bilingual leadership, Group Benefits expertise, and escalation management skills to AdminAdvantage client services at Manulife.
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