Business Transformation Specialist (6-Month Contract)

DescriptionAt Resolver, we're always looking for better ways to work. As we continue to grow, we want to make sure our processes help our people move quickly, make good decisions, and deliver great outcomes for our customers. We're looking for a Business Transformation Specialist to join us on a fixed term 6-month contract and help rethink how work gets done across our business. This is a hands‑on role for someone who enjoys getting into the details, challenging assumptions, and turning complex problems into practical improvements. You'll partner directly with senior leaders and cross‑functional teams to understand how work happens today, identify what's getting in the way, and design simpler, more effective ways of operating. You'll bring a strong foundation in Lean or Six Sigma, alongside a practical understanding of how AI, automation, and technology can improve business workflows. More importantly, you'll know how to turn ideas into action, build momentum, and help teams sustain improvements after your engagement ends. We're not looking for someone to spend months building a transformation strategy or producing presentations. We want someone who can get close to the work, make meaningful improvements, and help our people build the skills to keep getting better.
About ResolverResolver is a high‑growth SaaS company whose intuitive, no‑code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non‑hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.
What you'll be doingUnderstand How Work Gets Done
Partner with senior leaders and cross‑functional stakeholders to identify and prioritize business processes with the greatest opportunity for improvement.
Get close to the people doing the work through interviews, observation, and collaborative workshops.
Map current‑state workflows, including key activities, handoffs, decision points, systems, bottlenecks, and sources of rework.
Establish practical performance baselines to understand where time, effort, quality, or experience can be improved.
Measures of Success:
Redesign Processes
Apply a structured problem‑solving techniques (ex. Lean or Six Signma) to identify opportunities to simplify workflows, and improve operational effectiveness.
Bring different perspectives together, challenge established assumptions, and create alignment around better ways of working.
Design practical future‑state processes that consider operational efficiency, scalability, and the experience of the people using them.
Work with stakeholders to prioritize opportunities based on business impact, effort, feasibility, and speed to value.
Measures of Success:
Identify AI and Automation Opportunities
Evaluate where AI, automation, or better use of existing technology could remove manual effort, improve decisions, or simplify workflows.
Partner with business and technical stakeholders to assess feasibility, value, dependencies, and potential risks.
Help distinguish meaningful technology opportunities from solutions that introduce unnecessary complexity.
Identify opportunities for small‑scale experimentation and practical testing before broader implementation.
Measures of Success:
Turn Ideas into Measurable Improvements
Move quickly from discovery into action, helping teams test, implement, and refine process improvements.
Establish clear accountability, success measures, and implementation plans for prioritized initiatives.
Work across teams to navigate dependencies, address roadblocks, and maintain momentum.
Measure the impact of implemented changes and adjust approaches based on feedback and results.
Measures of Success:
Build a Culture of Continuous Improvement
Coach team members and leaders on practical methods for process mapping, root cause analysis, problem‑solving, and improvement prioritization.
Develop simple, reusable frameworks, templates, and tools that teams can apply independently.
Help establish clear process ownership and practical ways to measure and sustain improvements.
Transfer knowledge and ownership to internal stakeholders so progress continues beyond the contract.
Measures of Success:
What you will bring
Significant experience leading business process improvement, operational excellence, or business transformation initiatives, ideally in a consulting or cross‑functional business environment.
Demonstrated experience applying Lean or Six Sigma methodologies to diagnose operational challenges, redesign processes, and deliver measurable results. Certification is an asset, but hands‑on experience matters more.
A track record of taking improvement initiatives from initial discovery through implementation, rather than stopping at recommendations.
Strong process mapping, workflow design, root cause analysis, and facilitation skills.
Practical knowledge of AI, automation, and digital tools, including the ability to identify relevant use cases and collaborate with technical partners to assess feasibility.
Confidence working directly with senior leaders, including executives, and the ability to influence decisions without formal authority.
Strong analytical and problem‑solving capabilities, balanced with an ability to simplify complexity and maintain momentum.
Excellent communication and stakeholder management skills, with the ability to engage people across different functions and levels of the organization.
A coaching mindset and genuine interest in helping others develop their own problem‑solving and continuous improvement capabilities.
Comfort working in a growing organization where processes, systems, and ways of working may be at different stages of maturity.
Bonus Points If You Have
Experience in a SaaS, technology, or other high‑growth business.
Worked in both management consulting and internal transformation or operational improvement roles.
Led improvements involving workflow automation, intelligent automation, or AI‑enabled business processes.
Experience scaling business processes without introducing unnecessary bureaucracy.
What we'll give you in returnResolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:
Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self‑Awareness and Giving Feedback;
we also have e‑learningto meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock.On average, we see most folks enjoying between 3-4 weeks off a year
Pay for this role is based on a salary of $150,000 - $165,000
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
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