Site Coordinator I
Full-time
Stefanini Group
Job Description
The Site Coordinator ensures effective coordination and delivery of IT support and end-user
services at PMI local offices. The role serves as a key liaison between onsite teams regional LOS
managers and global IT functions to maintain high service quality compliance and operational
excellence.
Key Responsibilities
* Coordinate and support end-user IT services at designated PMI locations ensuring
alignment with Service Level Agreements.
* Oversee onsite services such as printing videoconferencing digital signage and
connectivity.
* Collaborate with Market IT and business stakeholders to gather feedback capture
requirements and guide adoption of T&PE products.
* Work closely with IT vendors to ensure accurate and timely service delivery.
* Support local and global IT initiatives impacting the site ensuring compliance with PMI
standards.
* Engage in local change management activities in alignment with global processes.
* Monitor and report service quality metrics escalating issues when necessary.
* Ensure proper budget tracking related to onsite IT activities.
Skills & Competencies
* Strong understanding of ITIL processes and general IT service management.
* Experience with end-user technologies and onsite IT support environments.
* Knowledge of Microsoft products & AI and experience with ServiceNow is a plus.
* Strong communication and stakeholder management skills.
* Ability to work with cross-functional and global teams.
* Customer-centric mindset and problem-solving capability.
* Ability to manage multiple topics in a dynamic environment.
* Minimum 5 years of relevant experience in IT support or coordination roles.
* Knowledge & experience in IT Asset Management including mobile device services
Required Experience:
IC
Vacancy posted a month ago
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