Crm Enterprise Applications Delivery Manager
Green Shield Canada
Lead CRM and enterprise application delivery at GreenShield, using Dynamics 365, NICE CXone, Workday, and integration expertise.This Delivery Manager owns operational delivery, stabilization, and continuous improvement across critical platforms supporting contact centre and enterprise operations. You will coordinate technical teams, vendors, product owners, and business stakeholders. Your work will improve service performance, costs, incidents, and enhancements.Key Responsibilities:
Lead delivery and stabilization for CRM and enterprise application servicesCoordinate critical incident response, ownership, escalation, and communicationMonitor SLAs, KPIs, backlogs, vendors, costs, and resolution timesLead root cause analysis and sustainable recurring-issue solutionsPrioritize enhancements with product owners and business stakeholdersRequirements:
Bachelor’s degree in Computer Science, Information Technology, or related field8+ years in enterprise application support or technical leadershipExperience with Dynamics 365 CRM, Workday, and NICE platformsStrong integration frameworks, APIs, middleware, troubleshooting, and communication skillsWorkday, Dynamics 365, or ITIL certification preferredBring technical leadership, stakeholder engagement, and platform stabilization expertise to GreenShield’s CRM and enterprise applications.
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Lead delivery and stabilization for CRM and enterprise application servicesCoordinate critical incident response, ownership, escalation, and communicationMonitor SLAs, KPIs, backlogs, vendors, costs, and resolution timesLead root cause analysis and sustainable recurring-issue solutionsPrioritize enhancements with product owners and business stakeholdersRequirements:
Bachelor’s degree in Computer Science, Information Technology, or related field8+ years in enterprise application support or technical leadershipExperience with Dynamics 365 CRM, Workday, and NICE platformsStrong integration frameworks, APIs, middleware, troubleshooting, and communication skillsWorkday, Dynamics 365, or ITIL certification preferredBring technical leadership, stakeholder engagement, and platform stabilization expertise to GreenShield’s CRM and enterprise applications.
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Vacancy posted 59 minutes ago
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